Our client, a provider of comprehensive IT solutions based in Cape Town, requires a strong technical Senior Support Engineer with extensive Windows Server experience to join its team. Mainly doing call outs, your core role will be to provide clients support while maintaining applications and resolving technical issues on the server, workstation and mobile device environments across all systems, ensuring the network is operating optimally and that clients always have access to the IT resources they need.
Assist customers with their IT support problems.
Communicate with clients effectively and directly via phone, email and remote diagnostics to identify and resolve client reported issues – in both technical and non-technical roles onsite.
Log tickets to keep track of onsite and remote support.
Keep delivery of stock sheet updated and ensure all stock is signed for.
Conduct ongoing server monitoring and maintenance to ensure optimal environment.
Take responsibility for effective delivery of work within clients Service Level Agreement (SLA).
Assist clients with a high-level of consultancy in recommending hardware, software and products that may benefit or enhance a client’s network.
Participate in research and development activities.
Maintain and update technical knowledge through learning and studying.
Manage and select tools for projects within onsite environment.
Effective communication with clients onsite as well as with the office.
Introduce and advise on new technologies and learn new concepts and systems efficiently.
Assist client after hours if need be.
Assist with returning goods to suppliers for repairs or warrantee claims.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.
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