Network Engineer (CPT)

IT – Support
Cape Town – Western Cape

A dynamic Internet Service & Network Specialist seeks a strong technical Network Engineer whose core focus will be on maintaining customer ICT networks – from testing and troubleshooting problems to contributing high-level support such as strategic planning of network upgrades and high-level network performance analyses. The ideal candidate must have proven experience switching critical implementation maintenance monitoring of network and security infrastructure with a relevant IT tertiary qualification, CCNA or equivalent & FortiGate or equivalent Certifications. You will also need 3+ years’ experience delivering Network Security Services in a customer environment and have a valid Driver’s Licence with excellent Communication and Interpersonal skills.
  • Implementation, maintenance, monitoring and management of network security infrastructure and capability (hardware and software solutions).
  • Analyse and solve common and complex network problems through reasoning, troubleshooting and innovative thinking.
  • Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager and Network Security Operations Manager.
  • Liaise with 3rd party vendors to resolve escalated incidents, problems and queries.
  • Maintain service and quality levels according to of the company business standards, processes and procedures.
  • Create and update documentation related to installation procedures and troubleshooting of network incidents.
  • Communicate oral or written feedback and technical information to all levels of end-users and customer IT management.
Qualifications –
  • Tertiary IT qualification. CCNA or equivalent, FortiGate or equivalent.
Experience/Skills –
  • At least 3+ years’ experience delivering Network Security Services in a customer environment.
  • Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind internal and external HR and IT policies in place.
  • Valid Driver’s License and own reliable vehicle essential.
  • Standby and Overtime inherent job requirement.
  • Excellent Communication and Interpersonal skills.