Network Engineer (CPT)
IT – Support
Cape Town – Western Cape
ENVIRONMENT:
A dynamic Internet Service & Network Specialist seeks a strong technical Network Engineer whose core focus will be on maintaining customer ICT networks – from testing and troubleshooting problems to contributing high-level support such as strategic planning of network upgrades and high-level network performance analyses. The ideal candidate must have proven experience switching critical implementation maintenance monitoring of network and security infrastructure with a relevant IT tertiary qualification, CCNA or equivalent & FortiGate or equivalent Certifications. You will also need 3+ years’ experience delivering Network Security Services in a customer environment and have a valid Driver’s Licence with excellent Communication and Interpersonal skills.
DUTIES:
- Implementation, maintenance, monitoring and management of network security infrastructure and capability (hardware and software solutions).
- Analyse and solve common and complex network problems through reasoning, troubleshooting and innovative thinking.
- Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager and Network Security Operations Manager.
- Liaise with 3rd party vendors to resolve escalated incidents, problems and queries.
- Maintain service and quality levels according to of the company business standards, processes and procedures.
- Create and update documentation related to installation procedures and troubleshooting of network incidents.
- Communicate oral or written feedback and technical information to all levels of end-users and customer IT management.
REQUIREMENTS:
Qualifications –
- Tertiary IT qualification. CCNA or equivalent, FortiGate or equivalent.
Experience/Skills –
- At least 3+ years’ experience delivering Network Security Services in a customer environment.
- Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind internal and external HR and IT policies in place.
- Valid Driver’s License and own reliable vehicle essential.
- Standby and Overtime inherent job requirement.
ATTRIBUTES:
- Excellent Communication and Interpersonal skills.