IT Support Technician (Stellenbosch Onsite)
IT – Support
Stellenbosch – Western Cape – South Africa
ENVIRONMENT:
A strong technical & ambitious IT Support Technician is wanted to join the team of a dynamic Investment & Management Firm in Stellenbosch. You will provide Desktop Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services in town, track assets and log required information while escalating issues for resolution. Applicants must be able to work flexi-hours when required.
DUTIES:
- Complete assigned tasks and keep ticket system updated with progress.
- Provide support in person, via phone & remote connection.
- Travel to local sites, using pool vehicle, to provide on-site support.
- Hardware – Install, setup, configure & troubleshoot faults.
- Software – Install, setup, configure. Troubleshoot faults with provider.
- Networking – Install, repair, configure & troubleshoot.
- Escalate priority, unresolved or repeated tickets.
- User training and assistance with boardroom connections.
- Product research and purchasing.
- Stock control – capture, allocate, collect and stock take.
- Various admin duties including capturing, reporting, document and record management.
- Must be able to work flexi-hours when required.
Key Performance Area –
- Completing tickets within reasonable time.
- Accuracy of fully completed installations.
- Ensuring tickets are resolved fully and don’t need to be reopened.
- Report problems and improvements to manager.