Chief Operating Officer (Global BPO exp.) (JHB)

CEO/CIO/CTO/COO
Johannesburg – Gauteng

ENVIRONMENT:
LEAD and direct Sales & BPO Operations while providing oversight over the IT of a leading Joburg Business Process Outsourcer looking to fill the integral role of a Chief Operating Officer. You will also take charge of Training, Compliance, Campaign Management, Planning, QA and Verification & Facilities (including Health & Safety). You will also assist the CEO on all strategic and tactical matters as they relate to budget management, cost benefit analysis and forecasting needs. The successful incumbent must have a suitable post-graduate tertiary qualification with at least 5 years’ work experience with Business Process Outsourcing (BPO) business, which must have included international BPO clients and commercial experience in the Financial Services industry including a strong background in Sales.
 
DUTIES:
  • Direct internal operations to achieve budgeted results and other financial and operational criteria.
  • Participate in the development and preparation of short-term and long-term plans and budgets based upon broad organisation goals and objectives.
  • Participate with the Business Development and Client Services team to provide inputs into tenders, proposals and client feedback sessions.
  • Direct the development and implementation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the company.
  • Develop and implement operating policies consistent with the Board of Directors’ broad policies and objectives and ensures their adequate execution.
  • Appraise and evaluate the results of overall operations regularly and report these results to the CEO and Board of Directors.
  • Ensure that all activities and operations are in compliance with all relevant laws and regulations and in particular the activities governed by the Financial Services Board (FSB).
  • Develop and maintain a sound plan of organisation and establish policies to ensure adequate management development and to provide for capable management succession for those functions responsible for.
  • Be the custodian of information in the group and oversee all reporting and development of reporting.
  • Develop and manage the Risks and Risk Management process in the group.
  • Oversee and manage all Facilities functions on the group, including Occupational Health and Safety, Building Maintenance and Management, Space and Capacity Planning, etc.
 
REQUIREMENTS:
  • Relevant post graduate qualification.
  • At least five (5) years commercial experience in the Financial Services industry.
  • At least five (5) years’ experience in a Business Process Outsourcing (BPO) business, which must have included international BPO clients.
  • Strong background in Sales is essential.
  • Needs to be highly numerate and analytical.
  • Demonstrates leadership and team-building skills for effectively managing a diverse workforce.
  • Strong preference for candidates from MID-SIZE companies, as opposed to large corporates.
 

+ 27 (0) 21 741 0400