Business Improvement Engineer/Manager (Contract) (CPT)
Engineering/Technical ~ Finance/Admin ~ Product/Project management
Cape Town – Western Cape – South Africa
ENVIRONMENT:
A dynamic Energy Specialist seeks a highly driven & forward-thinking Business Improvement Engineer/Manager with prior experience in an execution role in a Transformation Project, Process Mapping (As Is, GAP reviews and To Be) & able to run Process Design workshops (virtual and onsite). Your role will entail performing Gap Analysis (As Is , To Be, Gaps) for processes and sites, conducting interviews / stakeholder engagements as needed, performing quality control and providing input and steering to complete the transition plan per country and process. The ideal candidate must possess a suitable B-Degree (NQF Level 7) and experience capturing and communicating Change Impact (Change in process, Change to roles, Change to systems) and leadership. Candidates must preferably have experience in the Oil & Gas or Retail Industry, SAP and Africa OU experience. Please note this is a 1-Year Contract.
DUTIES:
- Perform Gap Analysis (As Is , To Be, Gaps) for processes and sites, focusing on any regulatory/compliance/language / system requirements that cannot be met by the To-be process.
- Prepare for sessions needed.
- Facilitate the sessions and keep discussions on track.
- Walk through Process Flow to confirm Roles, Steps and Systems – to understand, challenge and capture feedback from countries.
- Walk through the forms and templates used – to understand, challenge and capture feedback from countries.
- Walk through the KPIs and SLAs relevant to the process area – to understand, challenge and capture feedback from countries.
- Update the required deliverables , such as Process Map, Role Impacts, System Changes, KPI/SLA changes, Service Catalogue Changes, Transition Plan.
- Assess and capture the impact to the country landscape ( Process, People, Systems, Change Impact).
- Conduct interviews / stakeholder engagements as needed.
- Secure stakeholder’s signoff and input.
- Based on previous Shared Service / GBS experience, provide expert guidance on role impact and process focus.
- Perform quality control to ensure that the required information is covered and actions assigned.
- Advise on deployment risks and propose mitigation.
- Provide input and steer to complete the transition plan per country and process.
- Execute and support the execution of the Transition plan (Cutover, Go Live and Hypercare), as needed.
- Design required test packs, ensuring all scenarios are included.
- Support the testing with team to ensure knowledge transfer.
- Produce training material and plans where required.
REQUIREMENTS:
Qualifications –
- NQF Level 7 qualification (relevant B-Degree).
Experience/Skills –
- Execution role in a Transformation Project.
- Running Process Design workshops (virtual and onsite).
- Process Mapping (As Is, GAP reviews and To Be).
- Capturing and communicating Change Impact (Change in process, Change to roles, Change to systems).
- GBS / Shared Service Implementation experience.
- Experience / Working knowledge of Finance / Procurement / HR transactional processes.
- Leadership Experience – i.e.
- Able to collaborate with and guide teams to a shared outcome.
- Able to challenge stakeholders to drive process standardisation.
- Delivering under pressure, against tight timelines , with flexibility to accommodate a level of ambiguity and confidentiality constraints.
- Excellent communication (written and spoken) to effectively engage with non-native English speakers in a virtual setting.
Preferred to have:
- Oil & Gas or Retail Industry experience.
- SAP experience.
- Africa OU experience.