Business Analyst

IT – Analyst, Data Management
Cape Town – Western Cape

TACKLE complex business problems while conducting business analysis and interpreting business needs to the ICT team of a service provider of Quality Certification and Cold Chain Management seeking your expertise to be its next Business Analyst. You will be expected to ensure that a high level of continuous improvement focus is embedded in the SDLC (Software Development Life Cycle) process. The successful incumbent must possess a 3-year tertiary qualification in ICT or related discipline with relevant BA Certifications, 5+ years in a similar role and experience in IT Mobile computing (Mobile infrastructure development/administration). You will also require 3+ years’ Project Management Business Case development and SDLC design, Azure DevOps Services, SQL, knowledge of Microservices/ Service Orientated Architecture & have worked on API integration projects, software upgrades, architecture changes, infrastructure and implementation of new components.
Planning Cycle –
  • Daily to monthly Planning Cycle.
Analysis, Process Flow and Solution Definitions –
  • Identify business issues and data challenges of the organisation and industry.
  • Identify organisation’s strengths and weaknesses and suggests areas of improvement.
  • Review and update requirements, specifications, business processes and recommendations related to proposed solution.
  • Create business requirements specification.
  • Develop user stories with acceptance criteria.
  • Solution & Process Flow Design.
  • Provide Progress reports.
  • Ensure that issues are identified, tracked, recorded, and resolved in a timely manner.
  • Develop Functional & Non-functional requirements like system performance and fault tolerance.
  • Address all audit findings and ensure corrective action is being taken.
  • Provide regular status updates on these, as required.
Technical Recommendation and Testing –
  • Review test plans to ensure test coverage addresses acceptance criteria.
  • Review testing and sign offs.
  • Work with the Test Manager to ensures issues are identified, tracked, reported on and resolved in a timely manner.
  • Work with Product Owner and other stakeholders to identify required changes.
  • Communicate needed changes to Development team.
Internal Operations –
  • Identify areas for improvement in internal processes.
  • Document processes, where required propose areas possible solutions.
Project Execution –
  • Assist in enforcement of project deadlines and schedules.
  • Communicated and applied DevSecOps standards.
  • Execute tasks in accordance with project schedule.
  • Delivered high-quality services to all stakeholders.
Client Management –
  • Develop relationships with client personnel that foster client ties.
  • Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management.
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships.
  • Manage client expectations effectively.
Facilitates internal teams/task forces & Communication –
  • Assist in the facilitation of team and client meetings.
  • Deliver informative, well-organised presentations.
  • Difficult/Sensitive information communicated tactfully.
  • Support the Project Manager.
Innovator Development –
  • Conduct effective progress evaluations.
  • Sought and participated in development opportunities in addition to required training.
  • Train other innovators through both formal and informal training programs.
  • Mentor those with less experienced through informal channels.
  • Update business analysis documentation with enhancements and changes to business analysis methodologies, tools on the Wiki.
  • Keep up to date with changes and enhancements in business analysis and apply these.
Qualifications –
  • Minimum 3-years tertiary qualification in ICT or related discipline.
  • Relevant Certifications in Business Analysis.
Experience/Skills –
  • 5+Years –
    • In a complex technology environment doing business analysis and system analysis.
    • Experience in IT Mobile computing (Mobile infrastructure development/administration).
  • 3+ Years’ experience in Project Management Business Case development and SDLC design.
  • Working on API integration projects, software upgrades, architecture changes, infrastructure and implementation of new components.
  • Working with security design principles.
  • Working with SQL.
  • Experience in Azure DevOps Services.
  • Working with APIs and web-based applications.
  • Experience in mobile applications.
  • Knowledge of applicable legislation.
  • Possesses understanding in the areas of Application Programming, Database, Business Intelligence and System Design.
  • Knowledge of Microservices/ Service Orientated Architecture.
  • Knowledge of legacy and web-based systems interface with each other.
Desirable –
  • ITIL / COBIT Foundation.
  • Experience in Agriculture industry.
  • Experience in Testing.
  • Coordination and leadership skills.
  • Ability to adapt to a fast-moving DevOps and keep pace with latest thinking and new business analysis technologies.
  • Strong collaborative problem solving and analytical capability to manage numerous information sources and provide data analysis reports to management.
  • Strong client-focus with the ability to meet the demands of internal and external stakeholders.
  • Excellent written and verbal communication skills and the ability to communicate business analysis related concepts to technical and non-technical stakeholders at various hierarchical levels.
  • Ability to build business partnerships that help drives the application development strategy
  • Able to work independently with demanding users in a high pressurized environment.
  • Strong capacity for operating in a flexible, dynamic environment where creative and ‘out of the box’ thinking is required.
  • Ability to multitask.
  • Display an understanding of different functions within an organisation.
  • The ability to work in a team environment and independently. 
  • Strong Presentation skills.