2nd Line Systems Engineer
IT – Support
Cape Town – Western Cape
ENVIRONMENT:
A vibrant IT Support company in Cape Town is in search of an ambitious and proficient 2nd Line Systems Engineer to become a part of its team. The ideal candidate should have demonstrated experience as a 2nd Line Systems Engineer, emphasizing expertise in Microsoft Server technologies and networking. Additionally, familiarity with virtualization technologies, preferably Hyper-V or VMware, is preferred. Possession of CompTIA A+ or an equivalent, as well as CompTIA N+ or an equivalent qualification, is required.
DUTIES:
Technical Expertise:
- Demonstrate strong proficiency in Microsoft Server technologies, including installation, configuration, and maintenance.
- Possess advanced networking skills to troubleshoot and maintain a robust network infrastructure.
- Experience with virtualization technologies, preferably in environments such as Hyper-V or VMware.
Support and Escalation:
- Provide second-line support for complex technical issues, serving as the escalation point for the 1st line (desktop) support technicians.
- Respond to after-hours escalations on a rotational basis to ensure timely resolution of critical issues.
Leadership and Collaboration:
- Lead and guide a small team of 1st line support technicians, providing mentorship and technical expertise.
- Collaborate with other teams and departments to ensure seamless communication and resolution of technical challenges.
Onsite and Remote Support:
- Utilize strong troubleshooting skills to provide remote support to clients.
- When required, travel to client locations for onsite support, with compensation for travel expenses.
Client Interaction:
- Maintain a professional and customer-focused approach when interacting with clients.
- Effectively communicate technical solutions to non-technical clients.
REQUIREMENTS:
- Proven experience as a 2nd Line Systems Engineer with a focus on Microsoft Server technologies and networking.
- Experience with virtualization technologies, preferably Hyper-V or VMware.
Tech non-negotiables: ( These are preferred)
- CompTIA A+ or equivalent
- CompTIA N+ or equivalent
- CompTIA server+ or equivalent
- CompTIA S+ or equivalent
- Microsoft Azure experience
- Microsoft AD experience
- Microsoft Server technologies and networking
- Experience with virtualization technologies, preferably Hyper-V or VMware
- Experience with Fortinet / Fortigate technologies / possible NEC 4 qualifications
ATTRIBUTES:
- Strong leadership and mentorship skills.