Datafin

+ 27 (0) 21 741 0400 + 27 (0) 21 741 0400   CAREERS@DATAFIN.COM

2nd Line Systems Engineer

IT – Support
Cape Town – Western Cape

ENVIRONMENT:
A vibrant IT Support company in Cape Town is in search of an ambitious and proficient 2nd Line Systems Engineer to become a part of its team. The ideal candidate should have demonstrated experience as a 2nd Line Systems Engineer, emphasizing expertise in Microsoft Server technologies and networking. Additionally, familiarity with virtualization technologies, preferably Hyper-V or VMware, is preferred. Possession of CompTIA A+ or an equivalent, as well as CompTIA N+ or an equivalent qualification, is required.
 
DUTIES:
Technical Expertise:
  • Demonstrate strong proficiency in Microsoft Server technologies, including installation, configuration, and maintenance.
  • Possess advanced networking skills to troubleshoot and maintain a robust network infrastructure.
  • Experience with virtualization technologies, preferably in environments such as Hyper-V or VMware.
Support and Escalation:
  • Provide second-line support for complex technical issues, serving as the escalation point for the 1st line (desktop) support technicians.
  • Respond to after-hours escalations on a rotational basis to ensure timely resolution of critical issues.
Leadership and Collaboration:
  • Lead and guide a small team of 1st line support technicians, providing mentorship and technical expertise.
  • Collaborate with other teams and departments to ensure seamless communication and resolution of technical challenges.
Onsite and Remote Support:
  • Utilize strong troubleshooting skills to provide remote support to clients.
  • When required, travel to client locations for onsite support, with compensation for travel expenses.
Client Interaction:
  • Maintain a professional and customer-focused approach when interacting with clients.
  • Effectively communicate technical solutions to non-technical clients.
 
REQUIREMENTS:
  • Proven experience as a 2nd Line Systems Engineer with a focus on Microsoft Server technologies and networking.
  • Experience with virtualization technologies, preferably Hyper-V or VMware.
Tech non-negotiables: ( These are preferred)
  • CompTIA A+ or equivalent
  • CompTIA N+ or equivalent
  • CompTIA server+ or equivalent
  • CompTIA S+ or equivalent
  • Microsoft Azure experience
  • Microsoft AD experience
  • Microsoft Server technologies and networking
  • Experience with virtualization technologies, preferably Hyper-V or VMware
  • Experience with Fortinet / Fortigate technologies / possible NEC 4 qualifications
 
ATTRIBUTES:
  • Strong leadership and mentorship skills.