Payments Operations Analyst (JHB Hybrid)
Finance/Admin
Johannesburg – Gauteng – South Africa
ENVIRONMENT:
TAKE charge of transaction investigations while managing daily bank card operational queries as the next Payments Operations Analyst sought by a cutting-edge Digital Finance Platform. The company is renowned for delivering seamless digital experience, cost-effective services, and a customer-first approach and now wants your solid understanding of journals, debits and credits and experience in a banking, payments, or card operations environment. The ideal candidate will possess strong meticulous, operational and customer engagement skills.
DUTIES:
- Manage daily bank card operational queries and transaction investigations.
- Process and monitor chargebacks, recalls, reversals, and force postings.
- Liaise with Finance on journals, duplicate transactions, and transaction corrections.
- Prepare and submit monthly and quarterly bank card reports.
- Review and assist with the annual Card-Based Agreements in collaboration with Finance.
- Engage with customers regarding disputed transactions and funding of accounts.
- Make operational decisions and support CRM teams with escalated queries.
- Attend PASA meetings as a bank representative (phase-in responsibility).
REQUIREMENTS:
Qualifications –
- BCom or BCom-related Degree/Diploma, or relevant qualification with basic accounting knowledge.
Experience/Skills –
- Good understanding of journals, debits and credits.
- 3–6 Years’ experience in a banking, payments, or card operations environment.
- Strong operational and customer engagement skills.
- Mature, detail-oriented, and confident decision-maker.
- Afrikaans an advantage but not essential.