Food & Beverage Manager (CPT)
Cape Town – Western Cape – South Africa
ENVIRONMENT:
Our client, a tourism and hospitality company providing luxury accommodation, is seeking an experienced and dynamic Food & Beverage Manager to lead all F&B operations in a 4- or 5-star hotel setting. The successful candidate will oversee restaurants, bars, room service, and banqueting, ensuring exceptional guest experiences, operational efficiency, and strong financial performance. While a hospitality background is preferred, candidates from other industries with relevant leadership experience will also be considered.
DUTIES:
- Lead, motivate, and manage the F&B team to consistently deliver high service standards.
- Oversee daily operations across all outlets, ensuring smooth service and operational efficiency.
- Manage budgets, monitor financial performance, and implement cost-control measures to maximize profitability.
- Collaborate with the Executive Chef on menu planning and development to ensure innovation and guest satisfaction.
- Enforce the highest hygiene, health, and safety standards in line with company and statutory requirements.
- Monitor inventory, purchasing, and supplier performance to ensure efficient stock management.
- Address guest queries and complaints professionally, ensuring prompt resolution and positive outcomes.
- Conduct regular training and development to enhance team performance and product knowledge.
- Analyze guest feedback, sales reports, and industry trends to identify opportunities for improvement.
- Ensure compliance with brand standards, SOPs, and internal policies.
- Represent the F&B department in management meetings and collaborate across departments for smooth operations.
REQUIREMENTS:
- Minimum 4–5 years’ experience in a similar role within a 4- or 5-star hotel environment.
- Strong leadership and team management abilities with a hands-on and approachable style.
- In-depth knowledge of F&B operations, including restaurants, bars, banqueting, and events.
- Proven track record in managing budgets, controlling costs, and driving revenue.
- Excellent interpersonal, communication, and problem-solving skills.
- High attention to detail and ability to thrive in a fast-paced setting.
- Flexibility to work shifts, weekends, and public holidays as required.
- Proficiency in POS systems, stock management tools, and the Microsoft Office Suite.
ATTRIBUTES:
- Reliable, responsible, and accountable.
- Detail-oriented and committed to service excellence.
- Strong leadership presence with the ability to take initiative and drive results.
- Guest-focused, service-orientated, and approachable.
- Resilient and adaptable with a strong work ethic.
A team player with a passion for hospitality and people development.