QA Support Analyst (Stellenbosch)
IT – Support ~ IT – Software Testing
Stellenbosch – Western Cape – South Africa
ENVIRONMENT:
A fast-growing FinTech company with a footprint on the African continent seeks the experience of a highly meticulous & solutions-driven QA Support Analyst to join its team and contribute to the growth of the software platform. You will play a vital role in ensuring the quality, performance, and functionality of products through comprehensive testing and validation processes. The ideal candidate will require an ISTQB Certification with 5+ years work experience in a Quality Assurance role with strong SQL for database testing and validation.
DUTIES:
- Provide second-line support and perform root cause analysis to effectively resolve reported issues.
- Offer weekend standby support as needed to ensure timely resolution of critical issues.
- Work closely with cross-functional teams, including Developers and Product Owners, to communicate and address quality issues.
- Conduct thorough testing of software applications to identify and troubleshoot bugs, defects, and other issues.
- Develop and execute detailed test plans, test cases, and test scripts to validate product functionality.
- Accurately document and report defects, providing detailed information to facilitate efficient issue resolution.
- Perform Regression Testing to ensure that previously resolved defects do not recur and that new changes do not negatively affect the system.
- Contribute to the design and continuous improvement of testing processes and methodologies.
- Stay updated on industry best practices and emerging testing tools to continuously enhance the quality assurance process.
REQUIREMENTS:
Qualifications –
- ISTQB Certification.
Experience/Skills –
- 5+ Years of experience in a Quality Assurance role.
- Strong proficiency in SQL for database testing and validation.
- A strong commitment to continuous development and upskilling in testing tools and technologies.
Advantageous –
- Experience in a Support role.
- Understanding of the Software Development Life Cycle (SDLC) and familiarity with various testing methodologies.
ATTRIBUTES:
- Excellent problem-solving skills with a keen attention to detail.
- Ability to work independently and collaborate effectively as part of a team.
- Strong analytical skills and logical thinking.
- Excellent communication skills, with a focus on clear and detailed documentation.
- A results-oriented approach with an emphasis on accuracy and high-quality work.
- A genuine passion for Africa and a desire to contribute to impactful projects in a developing world context.