Chief Retail Officer/Head of Retail (EE) (JHB)
Media/Marketing/Sales
Johannesburg – Gauteng – South Africa
ENVIRONMENT:
A leading School Supplies Provider seeks a highly skilled professional who is a visionary thinker with a passion for retail excellence and transformation to fill the role of its next Chief Retail Officer/Head of Retail. You will lead the retail strategy, driving transformation toward world-class standards. This executive role focuses on strategic leadership, operational excellence, and inclusive team development, with a strong commitment to diversity and empowerment within the organization. The successful incumbent will require a Bachelor’s Degree in Business Management/Retail Management or related field (MBA preferred) with at least 8-10 years’ work experience in a Senior Retail Management role including a deep understanding of South Africa’s retail landscape and consumer trends. Please note this is an Employment Equity position.
DUTIES:
Strategic Leadership –
- Develop and execute the national retail strategy aligned with business objectives.
- Drive the merchandise assortment as well as plan the flow of merchandise by using the data provided in the business.
- Analyse market trends, customer behaviours, and competitor activities to inform decision-making.
Collaboration with Regional Teams –
- Work closely with Regional Managers to ensure effective strategy implementation.
- Foster a culture of accountability, excellence, and diversity across all regions.
- Act as a role model and mentor, particularly for underrepresented groups.
Retail Operations Management –
- Oversee all aspects of retail operations, including store performance, customer experience, and sales growth.
- Implement best practices in inventory management, merchandising, and compliance.
- Monitor and report on KPIs such as sales, profitability, and customer satisfaction.
Team Leadership and Development –
- Lead, mentor, and develop a diverse team of Regional Managers and store teams.
- Drive employee engagement through training and leadership development, emphasizing opportunities for women of colour.
- Promote a supportive and inclusive work environment.
Customer Experience Excellence –
- Ensure consistent delivery of exceptional customer service across all stores.
- Develop initiatives to enhance the in-store experience and build customer loyalty.
Innovation and Growth –
- Identify opportunities for innovation in product offerings, store design, and technology.
- Drive initiatives to expand market share and strengthen brand positioning.
REQUIREMENTS:
Qualifications –
- Bachelor’s Degree in Business Management, Retail Management, or related field (MBA preferred).
Experience/Skills –
- Minimum 8–10 years’ experience in Senior Retail Management roles.
- Proven track record in developing and implementing successful retail strategies.
- Strong leadership skills with experience managing large, diverse teams.
- Deep understanding of South Africa’s retail landscape and consumer trends.
ATTRIBUTES:
- Excellent analytical and data-driven decision-making skills.
- Strong interpersonal skills for effective collaboration across diverse teams.
- Results-oriented mindset with a focus on measurable outcomes.
- Demonstrated commitment to empowerment, transformation, and diversity in the workplace.