REF # 1901106

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Cape Town Northern Suburbs

Technical Writer

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A fast-paced leading FinTech company offering an intellectual culture by placing importance on idea generation, innovation, learning and discussing interesting topics seeks a Technical Writer to be involved in in 2 distinct areas of the business Technical documentation (Help, training manuals, etc.), Client documentation (client solution overview documentation).


Help Documentation: CHM/HTML/PDF documentation which includes technical reference, how tos’ and explanations of core concepts in the system.

Installation Documentation: Document relating the process of installing the product as well as configuration of the systems environment (Think Firewall, Windows updates, .NET framework, etc).

Systems Documentation: These documents are mainly diagrammatical and are required by IT teams to provision infrastructure.

Disaster Recovery Documentation: Documentation to inform IT teams as to what needs to be backed up daily and what the recovery procedure needs to be in general terms.

Training Documentation and ‘Manuals’: Documentation of the concepts that is built upon.

Client documentation: Documentation describing the solutions we provide to our clients



A minimum of 5 years’ experience of Technical Writing

Good at articulating technical documentation in easy to understand prose

Familiarity with an authoring tool and a keen interest to learn MadCap. The company use MadCap Flare which produces documentation is in CHM, PDF and HTML formats.

Ability to show ideas graphically. Adept at using graphical tools to incorporate screenshots, artwork and diagrams into presentations.

Excellent technical comprehension skills. This person needs to be able to assimilate technical information from the Development and Implementation teams



Good communication skills (liaise with Graphical designers, Development team, Implementation Consultants).

A strong sense of accountability and ownership.

The ability to work as part of a team.

The ability to prioritise work.

The ability to self-manage and work independently.


An interest in technology and the Investment Management industry.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.


When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to and mention the reference numbers of the jobs.


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