REF # 20543

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Technical Operations Engineer (DBN)

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An innovative eCommerce Solutions Provider in the food and beverage sector seeks the expertise of a Technical Operations Engineer to serve as a bridge between teams and take ownership of the stability and changes associated with running an enterprise grade platform. You must possess a BSc. Degree in Computer Science / IT or equivalent discipline, 3-4 years’ Enterprise Technical Support experience, HTML, CSS, JavaScript, strong SQL utilities and scripting, exposure to testing frameworks and testing automation & excellent client relations. A large portion of work will be remote so you will require reliable internet connection.



System Monitoring and Improvement –

Monitor core systems.

Monitor 3rd party integrations.

Incident and escalation management.

Generate and provide SQL reports to verify key system metrics.

Test all software deliverables before deployment to production.

Automate manual tasks using different integration tooling.


Troubleshooting and Bug Prioritisation –

Execute bug fixing and root cause analysis when needed.

Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

Document knowledge in the form of knowledge base tech notes and articles.

Troubleshooting day-to-day technical queries for external and internal stakeholders.



Qualifications –

BS Degree in Information Technology, Computer Science or equivalent.


Experience/Skills –

3 – 4 Years’ experience in Enterprise Technical Support.

Experience with web development tools and techniques, in particular HTML, CSS and JavaScript.

Exposure to testing frameworks and testing automation.

Strong SQL utilities and scripting skills.

Since the majority of work is done from home, a good home working space and reliable internet connection is essential.



Strong problem-solving skills.

Excellent written and verbal communication

Exceptional client-facing skills.


While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.



When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.

Degree, Permanent

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