REF # 20564
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Support Engineer (Northern Cape)

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ENVIRONMENT:

One of South Africa’s leading Industrial Solutions firms developing software solutions for the Mining, Healthcare & Maritime sectors seeks a Support Engineer to be based at their Northern Cape division. Your core role will be to provide exceptional support and maintenance on in-field smart sensors and system installations at mining sites. You must possess an Electrical Engineering Diploma, be based in the Northern Cape – preferably Katu or surrounds, have 3 years’ relevant work experience, Onsite Services experience, Software Scripting, knowledge of server & database hosting, firewalling, OPC communication and setup & experience in selection/troubleshooting and configurations in Electronics (Power supplies, PLC’s, Wi-Fi, Flood Lights, IP Cameras and more) and in Hardware (Servers, network devices, Wi-Fi, and other IT equipment.

 

DUTIES:

Installation and commissioning of machine vision systems (incl. IP camera, IP laser, network switches, LED lights, etc.) on client equipment such as conveyor belts and flotation cells, with a focus on:

Sensor mounting and configuration (I.T)

Network connectivity & configuration (I.T)

Low voltage power supply (Eng)

Software installation & XML configuration (I.T)

Handover, training and client engagement.

On-going remote sensor health monitoring and diagnostics.

Remote monitoring and remote maintenance of all Stone Three’s sensors in the field.

Regularly liaising with client to troubleshoot technical issues and to advise the customer.

Remote setup, configuration, calibration and updating software.

Debug sensor, OPC and data integrity problems.

Automated troubleshooting toolbox and standard operating procedure (SOP) development to solve recurring problems more efficiently.

Liaise with internal & client IT department regarding infrastructure architecture planning and maintenance.

 

On-going Field Services –

Travel to site – estimated at 20-30 trips per year (trip duration typically 2-5 days but may at times be up to 4 weeks).

Work closely with Support Technicians based in Johannesburg & Cape Town.

 

REQUIREMENTS:

Qualifications –

Diploma in Electrical Engineering.

 

Experience/Skills –

Based in Northern Cape, preferably in Katu or surrounding areas.

Minimum 3 years working experience.

Onsite Services experience (Minerals processing and Mining industry beneficial).

Software Scripting.

Experience in selection/troubleshooting and configurations in Electronics (Power supplies, PLC’s, Wi-Fi, Flood Lights, IP Cameras and more) and in Hardware (Servers, network devices, Wi-Fi, and other IT equipment).

Knowledge of server & database hosting, firewalling, etc.

Ability to identify electronic issues and to replace or fix the relevant problem.

Knowledge of OPC communication and setup.

 

ATTRIBUTES:

Self-motivated, responsible and able to work unsupervised.

Ability to work within a team of suppliers to ensure delivery of solutions to all clients.

 

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

 

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.

Tags
Diploma, Permanent

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