REF # 20539
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Location:
Cape Town

Financial Software Support Consultant

Enquire / Apply

ENVIRONMENT:

A rapidly growing Software Specialist in Century City serving an international client base in the Property sector seeks a Financial Software Support Consultant with a strong accounting background and exceptional customer relations to join its team. The ideal candidate should have experience in a similar role, preferably in an Accounting, Property or Facilities Management package, be able to speak and write proficiently in English, be proficient with all relevant internet browsers and the Microsoft Suite of products and have excellent telephone etiquette. You must be willing to work shifts including Sundays and Public Holidays.

 

DUTIES:

Phone, email and online support to a global client base of platform users to effectively and efficiently resolve their queries in a professional and timely manner, escalating to the Support Team Leader where necessary.

Train customers on the software platform, providing step by step guides, tips and tricks to assist users.

Assist in the development and maintenance of technical training reference material, video tutorials and user manuals.

Document technical issues and resolutions and share information across the team.

 

REQUIREMENTS:

Accounts experience or experience supporting Finance or Accounting software highly desirable, along with Property industry or Facilities Management knowledge.

Excellent written and verbal communication and interpersonal skills with a focus on building rapport with your customer base.

Effective listening skills with the ability to ask appropriate questions to understand issues.

Able to work in a fast-paced environment, know how to prioritise workload and deal with ambiguity.

Ability and willingness to learn systems independently.

 

Advantageous –

A tertiary qualification in an Accounting or Bookkeeping.

 

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

 

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.

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Permanent

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