Deliver small to medium scale solutions in line with scope using Microsoft best practices.
Provide 3rd Line break/fix support to Managed Services clients, through the delivery of high quality, appropriate bug fixes with minimal efforts.
Deliver outputs within agreed SLAs or estimated timeframe.
Ensure customer satisfaction and user acceptance.
Liaise with clients/end users to clarify details of requirements.
Design, code, test, correct, and document complex programs and program modifications from supplied specifications using agreed standards and tools.
Build, test and deploy Enhancements and Change Requests.
Provide 3rd Line incident resolution for Content and Code’s Managed Services clients.
Support the development of junior team members.
Report on work carried out and contribute written material of publication quality.
Assist with the creation of Statements of Work for small to medium-sized projects.
Coordinate the implementation of agreed remedies and preventative measures.
Recognise and manage potential issues.
Approach situations in a positive and constructive way: provide solutions, not problems.
Consider and create options and objectively consider other viewpoints.
Identify or create business opportunities or improvements.
Take personal ownership. Demonstrate accountability and responsibility. Constantly seek to improve self, the team and the company.
Help identify areas for the implementation of changes in the business process.
Work with clients to define acceptance tests.
Obtain and analyse usage data and present it effectively.
Create and maintain support documentation.
Manage the configuration of documentation items and files within own area of responsibility.
Identify and report issues and risks.
Use the tools and techniques for specific areas of release and deployment activities.
Administer the recording of activities, logging results and documenting technical activity undertaken.
Carry out early life support activities such as providing support advice to initial/pilot users.
Monitor the market to gain knowledge and understanding of currently emerging technologies.
Identify new and emerging hardware and software technologies and products based on own area of expertise, assess their relevance and potential value to the organisation and contribute to briefings of staff and management.
SharePoint Development –
Strong SharePoint Online development skills: SharePoint Framework, PnP, UI Fabric, commercial experience of creating deployable package.
Solid SharePoint On-Prems (2010 and above) development skills: JSOM, CSOM, Server-side APIs, commercial experience of creating deployable package.
Web Application Development –
Commercial experience with Microsoft Visual Studio, Visual Code, TFS.
SharePoint Administration knowledge for all SharePoint Versions (SharePoint 2010 and above).
Office 365 Administration.
Azure based development, PowerApps, Flow.
SharePoint Designer workflows, SQL Administration, Nintex workflows / forms, Metalogix tools or equivalent, Windows 2008 Server or above and IIS configuration.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.
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