Sales Executive (Hybrid after 6 months probation)
Media/Marketing/Sales
Pretoria/Centurion – Gauteng
ENVIRONMENT:
A Health Tech Solution Company in Pretoria is looking for a talented Sales Executive to join their team. The Sales Executive will be responsible for generating leads, managing and maintaining customer relationships, and increasing revenue from existing customers. The ideal candidate should have a relevant Diploma or Certificate in Sales or Customer Service. Experience working with Windows or iOS IT systems and familiarity with Client Relationship Management (CRM) systems are required for this role.
DUTIES:
Revenue Generation and Sales:
- Generate new business and new accounts against targets.
- Upsell and cross-sell on existing business.
- Source and sign new clients nationally and internationally.
- Convert sales leads within reasonable time and in line with sales targets.
- Work within pricing guidelines provided by Marketing.
- Prepare and control budgets / forecast / sales pipeline.
- Prepare an appropriate sales approach for different audiences, including presentations and discussions.
- Prepare quotes and invoices on time and accurately.
- Prepare proposals and presentations on time and accurately.
- Monitor the conversion process with adequate communication and feedback to potential clients.
- Secure reliable business insights relevant to new business opportunities and provide feedback at weekly sales meetings.
- Attend conferences and events to source new business.
- Client Relationship Management:
- Conduct regular customer check-in’s to maintain good relationships.
- Manage customer expectations.
- Monitor after sales services and support.
- Ensure appropriate handover to relevant stakeholders after successful sale.
- Act as product specialist on all relevant B2B products,
- Provide training on various products and procedures for current clients.
- Develop an understanding of customer requirements.
- Communicate proactively and efficiently with customers.
- Reporting and Communication:
- Ensure complete, accurate and punctual reporting to management on sales targets, budgets, conversion ratios and other relevant reporting requirements.
- Communicate proactively with team lead.
- Communicate efficiently and proactively with relevant stakeholders, including Slack and email communication channels.
- Team Management:
- Continuously provide team members with relevant market and product related information.
- Understand all products available.
- Provide ongoing operational support.
- Manage and monitor individual and team targets and strategies.
- Ensure that approvals process is effective.
- Quality Management and Data Security :
- Maintain absolute customer confidentiality and protection of personal information.
- Follow the Corrective Action and Preventative Action processes in line with the ISO 13485 processes where applicable.
- Maintain client records in accordance with procedure.
- QMS: Customer Management
- Update Customer Communications Log.
REQUIREMENTS:
Minimum education (essential):
- Matric
Minimum education (desirable):
- Relevant Diploma or Certificate in Sales or Customer Service
Minimum applicable experience (years):
- 5 years
Required nature of experience:
- Sales
- Customer Service
- Firmware
- Software
- Cold Calling
- Compiling Proposals
- Working within a digital environment
- CRM Systems
Skills and Knowledge (essential):
- Working on/with Windows or IOS
- IT Systems
- Client Relationship Management
- CRM systems
- Presentation skills
- Understanding medical devices / audiology is desirable
- Strong administration skills
Essential Competencies:
- Developing Expertise
- Generating Ideas
- Convincing People
- Articulating Information
- Interacting with People
- Understanding People
- Seizing Opportunities
- Pursuing Goals
Important Competencies:
- Documenting Facts
- Establishing Rapport
- Making Decisions
- Showing Composure
- Thinking Positively
- Embracing Change
- Inviting Feedback
- Team Working
- Meeting Timescales
- Managing Tasks
- Producing Output
- Taking Action