If you consider yourself a master multitasker, then a provider of comprehensive IT solutions wants you as their next Engineer Coordinator to constantly liaise with clients and stay abreast of projects. Your role will also entail assigning project tickets and updating the project board while ensuring all projects are executed in accordance with Standard Operation Procedures (SOP). The ideal candidate will require strong administration, scheduling, and communication skills.
Be aware of IT Engineers daily projects and callout schedules.
Assign project tickets to the relevant IT Engineer.
Regularly follow up with IT Engineers and update the projects board and tickets.
Ensure all projects are conducted in line with Standard Operation Procedures (SOP).
Adhere to follow up guidelines as defined in the company’s Support SOP’s.
Follow work distribution in line with the work allocation framework.
Ensure all unresolved project tickets are escalated in line with SOP’s.
Communicate with clients effectively and directly via phone and email regarding scheduling or rescheduling and updates on projects.
Arrange collection and delivery of new and repaired equipment to customers.
Arrange collection and delivery of new or RMA equipment from or to suppliers.
Provide effective communication with customers as well as within the office.
Ticket follow ups and updates daily.
Assist with maintaining information in the CRM and Online system regarding clients, contacts, etc.
Ensure projects are dealt with in a timely manner and escalate projects that are urgent or have not been handed to the Project Manager.
Assist with communication or liaising required for projects run by the project or QC Manager.
Ensure all relevant stock is taken by the Engineers in the morning before they leave for their first site.
Ensure all relevant workshop book ins have been collected by the Engineer before they leave for the first call out.
Ensure the assigned Project Engineer knows the scope of the work and that a brief was held.
Work closely with 3rd parties to schedule call outs.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.
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