A specialist in End-to-end IT Management and Consultative IT services seeks a strong analytical & results orientated ITOC Operator who enjoys a high-pressure environment to join its team. The ideal candidate requires Matric/Grade 12, an A+ & N+ or similar IT-related qualification, previous Monitoring experience, client interaction, basic understanding of hardware, operating systems (Linux or Windows), applications and networking, systems administration tasks & Advanced Excel and Word.
Operation of network and system monitoring systems for clients.
Act on alarms and other associated commands or messages displayed on monitors / displays.
Perform system administration tasks and maintain the database of monitored objects.
Health checks and compilation of reports.
Develop an awareness of a wide spectrum of IT technologies.
First line support offered.
Improvements to health checks made on an ongoing basis.
Continuously monitor client’s infrastructure, according to SLA.
Timeously respond to exceptions according to SLA.
Administration maintained according to client SLA.
Continuously update client and engineer changes made (via email).
Daily/Weekly/Monthly QA reports to be completed.
Standard report generated on request.
Stress report generated on a monthly basis.
Unit report generated on a monthly basis.
Patch and/or hot fix release testing completed.
New and current systems testing compared.
RT system to be maintained.
A+ and N+ or similar IT related qualification.
Previous Monitoring experience.
A+ or N+.
Basic understanding of hardware, operating systems (Linux or Windows), applications and networking.
Basic systems administration tasks.
Advanced Excel and Word skills.
Experience in the installation and set-up of networks, servers or workstations.
Passion for technology and learning.
Strong presentation and communication skills.
Entrepreneurial initiative (self-starter).
High degree of professionalism.
Strong influencing skills as well as relationship and network building skills.
Team orientated as well as ability to work independently.
Able to work under pressure.
Strong problem-solving skills.
High level of customer service.
Willingness to learn.
Show good judgement in all decisions to ensure sustainability.
Attention to detail.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.
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