IT Support Technician / Engineer (x2)

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The expertise of a highly skilled IT Support Technician / Engineer who is able to identify and manage technical risks is sought by an innovative FinTech company. Your core role will include both infrastructure and end-user support. The ideal candidate must possess a Bachelor’s Degree in Engineering, Computer Science, System Analysis or related discipline, be MCSE / MBDBA Certified and have CCNA / CCNP Certification, 12+ year’s SME Support experience & 12 years’ having worked with the following: Windows 10 Administration, Windows Server, Active Directory, Exchange, VMware 6 (ESX / ESXi), SQL, Dell, Veeam, VoIP & supporting applications based on .NET / SQL / Visual Studio.



Provide general desktop support.

Fast and effective problem resolution.

Monitor Active Directory, Exchange, VMware and SQL infrastructure.

Continually review the IT software / hardware infrastructure to ensure robustness and efficiency.

Diagnose and resolve technical issues.

Investigate and implement automated processes.

Identify system / service bottlenecks and / or single-points-of-failure and develop solutions to overcome them.

Manage backups and tape rotation (Veeam).

Exchange Server mailbox maintenance.

Monitor support queue that consists largely of end-user fault calls.

Identify and ensure technology assets are documented and mapped out correctly.

Ensure maintenance schedules are maintained and contribute to the overall health of the system.

Troubleshoot SQL Server service outages as they occur.

Deploy database change scripts.

Liaise with all company personal regarding IT issues.

Ability to evaluate controls and adhere to controlled technical development lifecycle and ITSM processes.

Setup and configure new laptops / desktops.

Ensure security patches and upgrades are applied and kept up to date.

Complete internal user moves including phones.

Install and configure systems and applications in support of daily operations.



Qualifications –

Bachelor’s Degree in Engineering, Computer Science, Systems Analysis, or a related study.

Certification in Microsoft Technologies (MCSE / MCDBA).

Certification in Networking Technologies (CCNA / CCNP).


Experience/Skills –

12+ Year’s SME Support experience.

Minimum 12 years working experience with the following technologies are required –

Windows 10 Administration

Windows Server (2012 / 2016) Administration

Active Directory (2012 / 2016) and Group Policy Administration

Exchange (2016 / Online) Administration

SQL 2012 / 2016 (Maintenance / Synchronisation/Performance Tuning)

VMware 6 (ESX / ESXi) Administration

Switch & Router Configurations (Cisco / HP)

Firewall Management / Configuration (Cisco)

Scripting Languages (PowerShell)

Experience supporting applications based on .NET / SQL / Visual Studio

Server Hardware (Dell)

Backup Software (Veeam)


Thorough understanding and appreciation of enterprise foundation processes (Patch / Backup / Asset / Security Management).

Ability to identify and manage technical risks.

Cybersecurity awareness and working understanding.

Must have your own transport.


Advantageous –

Competencies in Cloud Services including Amazon Web Services and / or Azure.

ITIL exposure.

Experience working in a Financial Services environment.



Good communication skills and teamwork.


While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.



When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.

Certificate, Degree, Permanent

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