A dynamic FinTech company in Joburg seeks the expertise of a strategic Chief Commercial Officer who enjoys a hands-on approach when it comes to executing any deliverable. Your core role will be to deliver exceptional products through the design and ownership of the digital strategy and engagement platform & compiling a business plan with roadmap, targets and budgets to ensure a world-class customer experience. You will require 7 years’ experience in the digital space with a specific focus on Financial Services & must have experience within the Insurance sector, 5 years’ Product Development, be able to build processes using technology & software of choice & Project Management.
Control the product strategy, and design, build and launch products, taking all customer touchpoints into account.
Work closely with Tech teams to ensure the delivery of product features and roadmap to ensure a seamless and digitally led experience across all customer interactions.
Ensure that the product performs ahead of target with respect to key metrics, including conversions, collections and persistency.
Incorporate and integrate new technologies into the sales and after sales experience, with high focus on automation.
Conceptualize and develop an eco-system with the view of enhancing the customer journey and ensuring that customers are engaged, informed and aligned to products, the brand and business principles.
Work with the growth teams to ensure that the products are being marketed and sold in a way that maximizes growth.
Implement data teams, infrastructure and tools to ensure a data-driven approach to product development and customer experience with the goal of delivering greater revenue, retention and lifetime value.
Minimum 7 years’ experience in the digital space with focus on Financial Services
Strong product knowledge and a minimum of 5 years’ experience in Product Development and conceptualization.
Able to build processes using technologies and software of choice.
Able to lead teams.
Able to look at broader picture.
Analytical and process driven, with strong financial acumen.
People orientated and able to build strong relationships.
Self-driven person who can take initiative with minimal guidance.
Positive and energetic.
Structured and detail orientated but able to work in an unstructured environment.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.
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