Trading Systems Support Specialist (Application Support) (JHB)
IT – Support
Johannesburg – Gauteng
ENVIRONMENT:
MAINTAIN application systems that are beyond the development stage and are running in the daily operations of the business as the next Trading Systems Support Specialist (Application Support) sought by a prestigious Financial Services Group for its Joburg division. Incumbents who participate in the development of the system may remain after completion to help maintain / update the system. The ideal candidate will require a Diploma in IT/Business Intelligence or other related tertiary qualification, 2-5 years’ experience in Trading Systems across all asset classes, relevant applications and process knowledge, basic scripting for automating processes & network setup, experience in Trading API’s and FIX Protocol, FIS’s Valdi suite of software for trading on the JSE and A2X and Avvento.
DUTIES:
Macro Environment –
- Be aware of emerging technologies and remain abreast of industry/ technology concepts and ideas which could impact on the area of accountability.
- Remain technologically savvy with all platforms in the teams’ portfolio of applications.
- Create a repository of internal learnings and external knowledge materials which could benefit the execution of work within the team.
- Continuously look at improving service delivery through proactive monitoring and alerting.
Software Quality Assurance –
- Understand the release.
- Prepare test scenarios to test the release.
- Execute the test cases.
- Hold triage sessions with vendors and stakeholders.
Business Service Alignment –
- Apply experiential knowledge to troubleshoot and resolve instances where service levels do not meet the agreed requirements.
- Responsible for Software Quality Assurance.
Service Handover –
- Compile and enhance user training material and business readiness assessments.
Access Management –
- Maintain security administration processes and ensure that all requests for support are dealt with according to agreed procedures.
Incident Management –
- Incident Ownership – Own incident until resolved.
- Prioritise and diagnose incidents within the relevant areas according to agreed procedures.
- Investigate causes of incidents and seek resolution within diverse but standardised precedents and procedures by applying operational knowledge and learnings.
- Escalate unresolved or complex incidents to the appropriate level.
- Document and close resolved incidents according to the agreed procedures and tools.
- Communicate the resolution actions and outcomes to the relevant business stakeholder.
Defect Management, Upgrades/Enhancements and Projects –
- Ability to scope, plan, execute and close tasks which include defect management, upgrades/enhancements and projects effectively.
- Facilitate one-on-one or group workshops to elicit, analyse, communicate and validate requirements.
- Ensure the consistent and accurate documenting of requirements.
Stakeholder & Vendor Management –
- Anticipate, recognise, and meet the needs of internal and external clients / stakeholders (however these are defined in the role), taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships.
- Act speedily to resolve problems, queries and complaints.
- Initiate meetings with key stakeholders to track progress, manage expectations, and ensure stakeholder requirements are delivered.
- Provide effective feedback to stakeholders – both written and verbal communication.
- Own the outage management process by running the event with vendors and stakeholders.
- Demonstrate the capacity to put people at ease and build sound relationships based on mutual trust and openness.
REQUIREMENTS:
Qualifications –
- Diploma in IT, Business Intelligence or related qualification.
Experience/Skills –
- 2-5 years’ experience in Trading Systems across all asset classes.
- Relevant applications and process knowledge.
- Basic scripting for automating processes.
- Basic network setup.
- Experience in Trading API’s and FIX Protocol.
- Experience with FIS’s Valdi suite of software for trading on the JSE and A2X.
- Experience with Avvento.
Advantageous –
- Knowledge of AxeTrader and Itiviti.
ATTRIBUTES:
Cognitive Capabilities –
- Analysis & Attention to detail: ability to be systematic and rule orientated in gathering, reviewing and evaluating data from a variety of perspectives; includes the ability to work with precision and highlight inconsistencies and inaccuracies in detailed information.
- Problem Solving: cuts to the core of issues and applies effective analysis, logic and creativity to identify and implement solutions.
- Big picture thinking: ability to integrate information from a variety of sources, discern complex underlying relationships and predict patterns for future growth.
- Drive and Results Orientation: self-starter and originator who maintains high levels of activity and produces a consistently high-quality output within agreed deadlines. Prompt and proactive in driving for results and sets demanding goals for self and others.
- Accumulate the right information to troubleshoot.
- Creativity & Innovation.
- Critical thinking.
Interpersonal Capabilities –
- Assertive & Courageous.
- Flexibility & Adaptability.
- Excellence & Quality Orientation
- Escalates decisions when appropriate to correct channels.
Teamwork –
- Demonstrates commitment to team goals: We have each other’s back, “Failure for one is a failure for all”.
- Demonstrates knowledge sharing across the teams (inter- and intra-team)
- Builds relationships and trust.
- Encourages open discussions with team members and leader.