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Trading Systems Support Specialist (Application Support) (JHB)

IT – Support
Johannesburg – Gauteng

ENVIRONMENT:
MAINTAIN application systems that are beyond the development stage and are running in the daily operations of the business as the next Trading Systems Support Specialist (Application Support) sought by a prestigious Financial Services Group for its Joburg division. Incumbents who participate in the development of the system may remain after completion to help maintain / update the system. The ideal candidate will require a Diploma in IT/Business Intelligence or other related tertiary qualification, 2-5 years’ experience in Trading Systems across all asset classes, relevant applications and process knowledge, basic scripting for automating processes & network setup, experience in Trading API’s and FIX Protocol, FIS’s Valdi suite of software for trading on the JSE and A2X and Avvento.
 
DUTIES:
Macro Environment –
  • Be aware of emerging technologies and remain abreast of industry/ technology concepts and ideas which could impact on the area of accountability.
  • Remain technologically savvy with all platforms in the teams’ portfolio of applications.
  • Create a repository of internal learnings and external knowledge materials which could benefit the execution of work within the team.
  • Continuously look at improving service delivery through proactive monitoring and alerting.
 
Software Quality Assurance –
  • Understand the release.
  • Prepare test scenarios to test the release.
  • Execute the test cases.
  • Hold triage sessions with vendors and stakeholders.
 
Business Service Alignment –
  • Apply experiential knowledge to troubleshoot and resolve instances where service levels do not meet the agreed requirements.
  • Responsible for Software Quality Assurance.
 
Service Handover –
  • Compile and enhance user training material and business readiness assessments.
 
Access Management –
  • Maintain security administration processes and ensure that all requests for support are dealt with according to agreed procedures.
 
Incident Management –
  • Incident Ownership – Own incident until resolved.
  • Prioritise and diagnose incidents within the relevant areas according to agreed procedures.
  • Investigate causes of incidents and seek resolution within diverse but standardised precedents and procedures by applying operational knowledge and learnings.
  • Escalate unresolved or complex incidents to the appropriate level.
  • Document and close resolved incidents according to the agreed procedures and tools.
  • Communicate the resolution actions and outcomes to the relevant business stakeholder.
 
Defect Management, Upgrades/Enhancements and Projects –
  • Ability to scope, plan, execute and close tasks which include defect management, upgrades/enhancements and projects effectively.
  • Facilitate one-on-one or group workshops to elicit, analyse, communicate and validate requirements.
  • Ensure the consistent and accurate documenting of requirements.
 
Stakeholder & Vendor Management –
  • Anticipate, recognise, and meet the needs of internal and external clients / stakeholders (however these are defined in the role), taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships.
  • Act speedily to resolve problems, queries and complaints.
  • Initiate meetings with key stakeholders to track progress, manage expectations, and ensure stakeholder requirements are delivered.
  • Provide effective feedback to stakeholders – both written and verbal communication.
  • Own the outage management process by running the event with vendors and stakeholders.
  • Demonstrate the capacity to put people at ease and build sound relationships based on mutual trust and openness.
 
REQUIREMENTS:
Qualifications –
  • Diploma in IT, Business Intelligence or related qualification.
 
Experience/Skills –
  • 2-5 years’ experience in Trading Systems across all asset classes.
  • Relevant applications and process knowledge.
  • Basic scripting for automating processes.
  • Basic network setup.
  • Experience in Trading API’s and FIX Protocol.
  • Experience with FIS’s Valdi suite of software for trading on the JSE and A2X.
  • Experience with Avvento.
 
Advantageous –
  • Knowledge of AxeTrader and Itiviti.
 
ATTRIBUTES:
Cognitive Capabilities –
  • Analysis & Attention to detail: ability to be systematic and rule orientated in gathering, reviewing and evaluating data from a variety of perspectives; includes the ability to work with precision and highlight inconsistencies and inaccuracies in detailed information.
  • Problem Solving: cuts to the core of issues and applies effective analysis, logic and creativity to identify and implement solutions.
  • Big picture thinking: ability to integrate information from a variety of sources, discern complex underlying relationships and predict patterns for future growth.
  • Drive and Results Orientation: self-starter and originator who maintains high levels of activity and produces a consistently high-quality output within agreed deadlines. Prompt and proactive in driving for results and sets demanding goals for self and others.
  • Accumulate the right information to troubleshoot.
  • Creativity & Innovation.
  • Critical thinking.
Interpersonal Capabilities –
  • Assertive & Courageous.
  • Flexibility & Adaptability.
  • Excellence & Quality Orientation
  • Escalates decisions when appropriate to correct channels.
Teamwork –
  • Demonstrates commitment to team goals: We have each other’s back, “Failure for one is a failure for all”.
  • Demonstrates knowledge sharing across the teams (inter- and intra-team)
  • Builds relationships and trust. 
  • Encourages open discussions with team members and leader.