Tier 2 Technical Support Consultant (JHB)
IT – Support
Johannesburg – Gauteng
ENVIRONMENT:
A dynamic provider of Managed IT, Cloud, and Security Services seeks a highly skilled Tier 2 Technical Support Consultant to join its team where your core role will be to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. The ideal candidate will be process-driven, strategic-thinking and have at least 4 years Support work experience including solid technical and product, hardware, application & software knowledge. You must be proficient with Office 365, have Servicing Certificates and experience with third party service provider products, network connection and -function knowledge.
DUTIES:
- Process client requests and resolve incidents as soon as possible.
- Ensure hardware, desktop, network, app and connectivity functionality.
- Collaborate with third party service providers to resolve issues as needed.
Measure –
- Functional network and infrastructure.
- Network and infrastructure maintenance.
- Ticket closure as soon as possible.
- Optimal BSC performance.
- Client satisfaction.
REQUIREMENTS:
- 4 Years of Support experience.
- Technical and product knowledge; hardware, application and software.
- Technical skills such as Office 365, Servicing Certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge.
ATTRIBUTES:
- Process driven.
- Resilience.
- Learning potential.
- Strategic insight.
- Relationship building.
- Attention to detail.
- Interpersonal skills.
- Communication.
- Self-starter.