Technical Support (German Speaking) (CPT – Onsite)

IT – Support
Cape Town – Western Cape

ENVIRONMENT:
A Germany-based company focused on innovation-driven growth is seeking a skilled and enthusiastic Technical Support Specialist fluent in German to join their Cape Town based team. A qualification in IT or a related technical discipline is preferred, along with 2-3 years of experience in a support role, ideally with a technical focus.
 
REQUIREMENTS:
  • Qualification in the IT field or related technical discipline preferred
  • 2-3 years of experience in support field, preferably somewhat technically oriented
  • Basic knowledge of SQL
  • A basic understanding of HTML, CSS & Javascript
  • Familiarity with ticketing systems
  • Basic knowledge of popular shop systems such as Magento, Shopware, Shopify etc is advantageous
  • Basic understanding of APIs
  • Fluent in German or Spanish
 
ATTRIBUTES:
  • Good problem-solving skills
  • Customer focused attitude
  • Technical mindset
  • Ability to comply with tight deadlines, understand flows and provide creative solutions
  • Good communication skills, both in oral and written English and either Spanish or German.
  • Ability to work independently and proactively 
  • Ability to adapt to a changing environment. 

+ 27 (0) 21 741 0400