Datafin

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Support Engineer (HPE Server & SAN)

IT – Support
Cape Town – Western Cape

ENVIRONMENT:
A dynamic Internet Service & Network Specialist seeks a strong technical and highly meticulous Support Engineer whose core role will entail taking responsibility for SAN, Server & Storage installation, maintenance and upgrades. You will install and upgrade HPE Server & SAN hardware & firmware with attention to detail and documentation, complete proactive reporting on infrastructure while providing onsite or remote access diagnoses and resolution. Applications must have Matric/Grade 12 with 5 years HPE Server & SAN hardware support experience including configuring & maintaining HPE ML/DL servers, HPE BladeSystems & Synergy and configuring & maintaining HPE SAN & Storage products – 3PAR, MSA,StoreOnce,StoreVirtual.
 
DUTIES:
  • Provide onsite or remote access diagnoses and resolution of Server, SAN and other hardware issues/faults.
  • Provisioning of Storage & Servers according to guidelines with attention to detail and documentation.
  • Installation and upgrade of HPE Server & SAN hardware & firmware with attention to detail and documentation.
  • Maintain and document all work performed as well as strict usage of the call logging systems to ensure open communication with the whole team.
  • Willingness to be available and work after hours when necessary to minimize business downtime and resolve issues within maintenance window periods.
  • Follow process, policies and procedures as laid out.
  • Complete proactive reporting on infrastructure.
 
REQUIREMENTS:
Qualifications –
  • Matric or Grade 12 an essential requirement.
  • Post-Matric IT qualification beneficial (National Diploma or Degree in IT).
 
Experience/Skills –
  • Minimum 5 years HPE Server & SAN hardware support experience.
  • Experience configuring and maintaining HPE ML/DL servers, HPE BladeSystems & Synergy.
  • Configuring and maintaining HPE SAN & Storage products – 3PAR, MSA,StoreOnce,StoreVirtual.
  • Have a basic understanding of operating systems and networking.
  • Able to analyse and identify performance related issues.
  • Valid Driver’s Licence and Own reliable vehicle.
 
ATTRIBUTES:
  • Ability to work individually and as a team member.
  • Excellent communication, problem solving and troubleshooting skills.
  • Strong administrative skills.
  • Conscious of delivering solutions on time
  • Can clearly articulate problems and solutions with the Technical team. 
  • Self-managed.