Datafin

+ 27 (0) 21 741 0400 + 27 (0) 21 741 0400   CAREERS@DATAFIN.COM

Support Engineer (Enterprise Software Traditional Services)

IT – Support
Cape Town – Western Cape

ENVIRONMENT:
PROVIDE optimal Microsoft Server Support as your strong technical background as a Support Engineer is sought by a dynamic Internet Service & Network Specialist. You will also assist with escalations from 1st and 2nd Line Support Engineers, participate in Preventative Maintenance, Device Hardening, Vulnerability Management and Antivirus Management. You will need Matric/Grade 12, be MCSE Certified with a suitable IT tertiary qualification. You must have 5+ years’ work experience supporting Microsoft Servers in a senior role with the ability to identify and understand problems and find effective solutions. Your skillset should include some of the following: SCCM, SQL, Active Directory, Exchange, Linux, Citrix, VMware, vSphere, Hyper-V, Azure, Symantec, McAfee, M365, etc.
 
DUTIES:
  • General Microsoft Server incident and service request support.
  • Assist with escalations from 1st and 2nd Line Support Engineers.
  • Preventative Maintenance (Patch Management).
  • Device Hardening and Vulnerability Management.
  • Backup Management.
  • Antivirus Management.
 
REQUIREMENTS:
Qualifications –
  • Matric / Grade 12.
  • MCSE.
  • Tertiary IT qualification.
 
Experience/Skills –
  • At least 5 + years’ experience supporting Microsoft Servers in a senior position.
  • Ability to identify and understand problems and find suitable solutions.
  • Able to clearly articulate problems and solutions with the technical team.
  • Self-managed.
 
Technologies include (but not limited to):
Cloud Services: Azure & M365
Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
Citrix Virtualisation
Application Delivery Controllers: F5, Citrix, FortiADC
Operating Systems: All Microsoft & Linux
MS Infrastructure: Active Directory, Exchange, SQL, SCCM
Backups: Veeam, Backup Exec
Monitoring: N-Central, SCOM, PRTG, WhatsUp, SolarWinds, Nagios, Quest
Antivirus: McAfee, ESET, Symantec, Kaspersky