Datafin

+ 27 (0) 21 741 0400 + 27 (0) 21 741 0400   CAREERS@DATAFIN.COM

Support Engineer (Citrix)

IT – Support
Cape Town – Western Cape

ENVIRONMENT:
PROVIDE 1st and 2nd Line Citrix Support as the next strong technical & ambitious Support Engineer sought by a dynamic Internet Service & Network Specialist to join its team. This will include supporting Citrix virtual apps, desktops, application delivery controllers and DaaS and proactive Citrix support via Goliath monitoring. You will require Matric/Grade 12, CCA-V or similar Certification, a minimum of 5+ years’ work experience supporting Citrix in a senior position including supporting either Hyper-V, VMware or Nutanix AHV with a solid understanding of Citrix and Microsoft Server infrastructure.
 
DUTIES:
  • Support Citrix virtual apps and desktops.
  • Support Citrix application delivery controllers.
  • Support Citrix DaaS.
  • Proactive Citrix support via Goliath monitoring.
  • Proactive analysis and reporting on Citrix system health.
  • Patch Management of Citrix systems.
  • Assist with escalations from 1st and 2nd Line Support.
 
REQUIREMENTS:
Qualifications –
  • Matric / Grade 12.
  • CCA-V or similar Certification.
 
Experience/Skills –
  • At least 5+ years’ supporting Citrix in a senior position.
  • Experience supporting either Hyper-V, VMware or Nutanix AHV.
  • Good understanding of Citrix and Microsoft Server infrastructure.
 
ATTRIBUTES:
  • Ability to identify and understand problems and find suitable solutions.
  • Conscious of delivering solutions on time.
  • Able to clearly articulate problems and solutions with the technical team. 
  • Self-managed.