Datafin

+ 27 (0) 21 741 0400 + 27 (0) 21 741 0400   CAREERS@DATAFIN.COM

Snr Support Engineer (Hardware)

IT – Support ~ IT – Infrastructure
Cape Town – Western Cape

ENVIRONMENT:
BE responsible for SAN, Server & Storage installation, maintenance & upgrades as the next Snr Support Engineer sought by a dynamic Internet Service & Network Specialist. You will provide both onsite and remote access diagnoses and resolution of server, SAN and other hardware issues/fault, install and upgrade HPE servers while completing proactive reporting on infrastructure. You will require Matric/Grade 12, preferably a Degree/National Diploma in IT with at least 5 years HPE server & SAN hardware support, experience configuring and maintaining HPE ML/DL servers, HPE BladeSystems & Synergy, HPE SAN & Storage products – 3PAR, MSA, StoreOnce, StoreVirtual and have strong troubleshooting and networking skills.
 
DUTIES:
  • Provide onsite or remote access diagnoses and resolution of server, SAN and other hardware issues/faults.
  • Provisioning of storage and servers according to guidelines with attention to detail and documentation.
  • Installation and upgrading of HPE server and SAN hardware and firmware with attention to detail and documentation.
  • Maintain and document all work performed as well as strict usage of the call logging systems to ensure open communication with the whole team.
  • Willingness to be available and work after hours when necessary to minimize business downtime and resolve issues within maintenance window periods.
  • Follow process, policies and procedures as laid out.
  • Complete proactive reporting on infrastructure.
 
REQUIREMENTS:
Qualifications –
  • Matric or Grade 12.
  • Post Matric IT Qualification Beneficial (National Diploma or Degree in IT).
 
Experience/Skills –
  • Minimum 5 years HPE server & SAN hardware support experience.
  • Experience configuring & maintaining HPE ML/DL servers, HPE BladeSystems & Synergy.
  • Experience configuring & maintaining HPE SAN & Storage products – 3PAR, MSA, StoreOnce, StoreVirtual.
  • Excellent communication, problem solving and troubleshooting skills.
  • Excellent administrative skills.
  • Have a basic understanding of operating systems and networking.
  • Be able to analyse and identify performance related issues.
  • Good understanding of server environment.
  • Valid Driver’s Licence and Own reliable vehicle.
 
ATTRIBUTES:
  • Ability to work individually and as a team member.
  • Can identify and understand problems and find suitable solutions.
  • Conscious of delivering solutions on time.
  • Ability to clearly articulate problems and solutions with the technical team. 
  • Self-managed.