ServiceNow Architect (Renewable Contract) (DBN/JHB)
IT – Software Development
Johannesburg – Gauteng ~ Durban – KwaZulu Natal
ENVIRONMENT:
A leading global Digital Solutions Tech company in Joburg seeks the technical expertise of a ServiceNow Architect with 10+ years’ experience designing/developing solutions/architecture on ITSM, LSD, CSM, CMDB, HRSD on ServiceNow Tool using industry best practices. You will also require strong experience with ServiceNow Development (Client Script & Server Script, Notifications, Inbound Outbound email integrations, Workflow & Flow Designer), API integrations with other systems, Integration HUB orchestrations and have worked on proposals.
REQUIREMENTS:
- 10+ Years of experience in designing/developing solutions/architecture on ITSM, LSD, CSM, CMDB, HRSD on ServiceNow Tool using industry best practices.
- Experienced in Requirement Gathering, Effort estimation, Client interaction.
- Should have handled ITSM/CSM/LSD Implementation projects with various integrations.
- Experienced with working on proposals.
- In-depth experience working with ITSM & CMDB modules (IM,PM,CM,KM,RM & Service catalog).
- Strong experience in ServiceNow Development (Client Script & Server Script, Notifications, Inbound Outbound email integrations, Workflow & Flow Designer).
- Evaluation of new features within ServiceNow.
- Experience in API integrations with other systems.
- Experience with ServiceNow upgrades, Next Experience, Employee Centre & Workspaces
- Experience with Integration HUB orchestrations.
- Ability to prepare documents like HLD, LLD.
- Experience in creating Technical Documentation.
- Strong understanding of Agile methodologies.
Experience with the development and maintenance in the following ServiceNow applications:
- IT Service Management (ITSM).
- Legal Service Delivery (LSD)
- Human Resource Service Delivery (HRSD)
- Customer Service Management
Good to have:
- ITAM
- CSM
- GRC
- LSD
ATTRIBUTES:
- Excellent written and oral communication skills, with the ability to communicate effectively to both technical and non-technical audiences.
- Self-starter capable of working with limited supervision.
- Strong team leading skills.
- Interpersonal skills such as facilitation, negotiation, and collaboration with various internal stakeholders.
- Strong troubleshooting analytical skills.
- Ability and willingness to communicate effectively.
- Able to work independently as well as gel along with other team members.