Datafin

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Senior Support Engineer (WAN) (CPT/JHB)

IT – Support
Cape Town – Western Cape ~ Johannesburg – Gauteng

ENVIRONMENT:
JOIN a dynamic Internet Service & Network Specialist urgently seeking a highly skilled Senior Support Engineer (WAN) whose core role will be performing day to day operational support customer networks, assisting in low level designs while operationally maintaining Cisco SD-WAN and MPLS networks. The successful incumbent will require Grade 12/Matric, be Certified in Cisco CCNP, Cisco SD-WAN (VPTella & Meraki) with at least 5 years’ work experience as an ISP Network Engineer or in Network administration and maintenance. You will need proficiency in BGP, OSPF Champion, TCP/IP, IP Addressing (v4 and v6), CIDR, DNS, QoS, PBR, VPN, MPLS, SD-WAN, Cisco MPLS and have a solid understanding of Service Provider and Enterprise Architecture. You must also be well spoken with a strong command of English and be able to deal with customers in a professional manner.
 
DUTIES:
  • Maintain customer MPLS and Cisco SD-WAN networks.
  • Find and present operational, technological and cost efficiencies on customer and internal networks.
  • Undertake data network fault investigations and implement resolutions in local and wide area environments.
  • Ensure proper configuration and deployment of ISP or customer networking equipment while adhering to and customer standards and practices.
  • Liaise with Project Management team, Network Engineers and Service Desk Agents on a regular basis.
  • Operationally handle escalated support requests.
 
REQUIREMENTS:
Qualifications –
  • Grade 12 / Matric.
  • Cisco CCNP essential.
  • Cisco SD-WAN (VIPTella & Meraki) essential.
 
Experience/Skills –
  • At least 5 years’ experience as an ISP Network Engineer or in Network administration and maintenance.
  • Thorough understanding of switching, routing and their related technologies: BGP, OSPF Champion. TCP/IP, IP Addressing (v4 and v6), CIDR and DNS.
  • Excellent understanding of Service Provider and Enterprise Architecture.
  • Experience implementing QoS, PBR, VPN, MPLS, SD-WAN.
  • Cisco MPLS and SD-WAN experience.
  • Must be well spoken, have a good command of the English language and must be able to deal with customers in a professional manner.
  • Valid Driver’s Licence.