Datafin

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Senior IT Tech Support Specialist (JHB)

IT – Support
Johannesburg – Gauteng

ENVIRONMENT:
THE technical expertise of a solutions-driven Senior IT Tech Support Specialist sought by a dynamic & global provider of Managed IT, Cloud, and Security Services to join its team. Your role will include supporting end-users and assist with escalations, managing VIP support & the network and IT infrastructure while implementing ISO 27002 controls and providing DELL Hardware Support, LAN & WAN Management and configuring and maintaining wireless technologies. You will need to possess Certification in Microsoft 365 Suite /Azure Administration and Management and be proficient with Hyper-V, DELL Storage SAN & VRTX, SonicWALL, FortiGate, Veeam, ArcServe, StorVault, Ruckus, Mimecast, etc.
 
DUTIES:
  • Support end-users and assist with escalations.
  • Manage VIP support and ensure procedures are followed.
  • Manage the network and IT infrastructure.
  • Implementation of ISO 27002 controls and management of the ISO 27001 ISMS.
  • Manage and mentor IT consultants in the Internal IT team.
  • Plan and manage IT projects.
  • Report on service metrics.
  • VM Server Management via MS Hyper-V & Failover Clustering.
  • Management of DELL Storage SAN & VRTX.
  • DELL Hardware Support – Servers /Notebooks /Desktops.
  • Backup Management – ArcServe & StorVault (E-Vault), Veeam.
  • LAN Management – Cabling and switching (DELL).
  • WAN Management – FireWALL (SonicWALL & FortiGate).
  • Configure and maintain wireless technologies (Ruckus).
  • 3rd Party Software Support (Quotewerks, GP etc.).
  • Secure Baseline setup of Workstation / Servers.
  • N-Central Network Monitoring Suite – Remote Assistance, Patch & AV Management of Workstations & Servers.
  • Intune management and device enrolment.
  • Ensure network devices and servers are patched.
  • Mimecast Email Filtering service management.
  • TP /VC Equipment (Boardroom) Management /Administration
  • End User Information Security Training (KnowBe4)
  • Incident management, problem management, resolving service requests, and applying change management where necessary.
 
REQUIREMENTS:
Qualifications –
  • Certified on Microsoft 365 Suite /Azure Administration and Management.
 
Experience/Skills –
  • MS Hyper-V.
  • DELL Storage SAN & VRTX.
  • DELL Hardware Support – Servers /Notebooks /Desktops.
  • Backup Management – ArcServe & StorVault (E-Vault), Veeam.
  • LAN Management – Cabling and switching (DELL).
  • WAN Management – FireWALL (SonicWALL & FortiGate).
  • Ruckus.
  • 3rd Party Software Support (Quotewerks, GP etc.)
  • N-Central Network Monitoring Suite.
  • Mimecast.
  • Service Desk Management skills and leadership /mentoring capabilities.
  • Troubleshooting and problem solving.
  • Strong documentation skills.
 
Advantageous –
  • CCNA and relevant Security Certification.
 
ATTRIBUTES:
  • Strong planning, organising, and monitoring abilities.
  • Able to interact with staff at all levels of the organisation /clients and from diverse backgrounds, manage VIP clients.
  • Attention to detail, organisation, and client operations.
  • Strong customer focus and experience in recognising business needs and solutions.
  • Robust communication.
  • Ability to work without supervision.