Datafin

Sales Executive (Key Accounts) (Germany)

Media/Marketing/Sales

ENVIRONMENT:
BRING you mixed expertise with B2B sales & strong Account Management to be the next Sales Executive sought by a fast-paced global Digital Business Consultancy. The role will be based in Munich, Germany, where you will work hybrid both onsite and remote. Your core focus will be to grow revenue by cultivating and maintaining a long-term, trusting relationship with Key clients. The ideal candidate must possess a Bachelor’s Degree or equivalent in a suitable field, have 2-5 years’ relevant work experience including Sales, providing solutions based on customer needs and have worked in a Consultancy or Agency. You must also have proficiency in Google Docs, Google Sheets and Google Mail with the ability to build rapport with Key clients.  You will need to be based in Munich, Germany or have an EU passport and be willing to move there.
 
DUTIES:
Relationship Building & Management –
  • Cultivate and maintain a long-term, trusting relationship with clients by understanding each part of the client’s business and what they do.
  • Build Organizational Charts that outline key relationships and other teams within the Client’s organization that the business can engage with.
  • Build the knowledge and understanding of your client and their business to such an extent that you can anticipate their needs and effectively help them to succeed.
  • Develop an understanding of the client’s industry and pain points.
  • Report on Client Health, this includes running the quarterly NPS surveys and sharing this feedback with the relevant teams.
  • Check in on the Client performance by setting up regular sessions with your clients to gather feedback on how the team is performing.
  • Assist with challenging client requests or issues escalated as needed.
 
Account Growth –
  • Responsible for client retention of your portfolio of clients.
  • Manage the renewal process – Working with the Lead Consultant, the Key Account Manager is responsible for leading a client renewal. This includes but is not limited to; scope and developing compelling renewal proposals and seeing those renewals through to completion.
  • Nurture and grow the accounts of your client base by –
    • Identifying other teams or departments that have a need.
    • Identifying other opportunities for cross sell within your client organization.
    • Working with the Consultant and Project Manager to ensure we are within the scope of what has been sold, and if the client needs more, the KAM is responsible for negotiating the upsell.
  • Present at Quarterly Business Review meetings.
  • Negotiate contracts and close agreements.
  • Creation & Maintenance of Account Plan – a plan that outlines your current portfolio, how you are planning to grow this portfolio and what you plan to sell into these clients in the future (This should include plans for renewal, upsells, new divisions etc.).
 
REQUIREMENTS:
  • A Bachelor’s Degree or equivalent in a relevant field.
  • A minimum of 2 – 5 years’ experience.
  • Have experience in a Consultancy or Agency.
  • Be proficient in Google applications including Google Docs, Google Sheets and Google Mail.
  • Experience in Sales and providing solutions based on customer needs.
  • Strong communication and interpersonal skills in building relationships with professionals at all organisational levels.
  • Strong problem solving and negotiation.
  • Ability to build rapport with Key clients.
  • Exceptional customer service skills.