Sage Systems Support (JHB)

Johannesburg – Gauteng

A Company in Johannesburg is looking for a Sage Systems Support To be involved in day-to-day operations support for Sage X3 and Exigo including but not limited to report writing, databases and BI 360 support in Africa.
You must have an A+, hands on experience working with Sage X3 in a support role, solid technical knowledge in Sage X3.and SQL skills.
The role is directly accountable for the following items, which constitute the Main Tasks of the position:
  • Day to day support of ERP system for the whole of Africa.
  • Configuration, testing and deployment of standard Sage X3 CRM.
  • Report development using different tools e.g., Crystal, BI360, ODBC for Sage X3 and Exigo.
  • Monitoring Sage hosted environment and backups.
  • Understanding and ability to construct queries in SQL for troubleshooting purposes.
  • Identify system deficiencies and recommends solutions.
  • Contribute to knowledge base as software evolves and maintain expert level awareness of relevant standards, practices, and tools.
  • Encourage and engage in open collaboration within team and with other teams.
  • Commitment to continuous learning, both through company-on job training and events and self-driven.
  • Matric
  • A+
  • Hands on experience working with Sage X3 in a support role.
  • Solid technical knowledge in Sage X3.
  • SQL skills.
  • BCom or B.Sc. Degree in Computer Science will be an added advantage.
  • Ability to work and respond quickly to users’ needs.
  • Be able to travel as and when needed.
  • Ability to support diversified users.
  • At least two years commercial experience in Sage X3.
  • Excellent computer skills and proficient in Excel.
  • Proficiency in SQL.
  • Ability to design and write reports in Crystal Re.
  • Basic of BI360 is an added advantage.
  • Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Excellent analytical skills.
  • Ability to think pragmatically.
  • Maintain excellent verbal and written communication skills that are coherent, grammatically correct, effective and professional with the ability to communicate effectively with technical and non- technical colleagues at all levels in the organization.
  • Be a highly motivated team player with the skills and ability to manage changing priorities.
  • Able to work independently and take ownership of job responsibilities with minimal oversight.
  • Be very organized and have a structured approach to completion of tasks with a strong focus on attention to detail and accuracy.
  • Ability to use initiative.
  • Function effectively under pressure and meet deadlines.
  • Strong problem-solving skills.
  • Ability to interact with Senior Management.
  • Complies with all company policies and procedures.
  • Participates in the implementation and support of IT-related policies.
  • Keeps work areas neat, organized, and secure.