PBQ Call Center Agent

Media/Marketing/Sales
Pretoria/Centurion – Gauteng – South Africa

ENVIRONMENT:
Due to growth within this Software and Technology Firm, they are seeking a motivated and patient-focused Post Basic Pharmacist Assistant to join their team in Pretoria East. The successful candidate will be responsible for conducting telephonic interactions with patients to support medication management. Experience in a call center environment will be advantageous but is not required.
 
DUTIES:
  • Conduct telephonic consultations with patients to monitor drug utilisation and adherence to prescribed therapies.
  • Provide accurate and clear information.
  • Document and report any adverse drug reactions or medication-related issues.
  • Ensure compliance with pharmaceutical and healthcare regulations.
  • Maintain patient confidentiality and handle sensitive health information professionally.
  • Update patient records.
 
REQUIREMENTS:
Qualifications and Experience:
  • Post Basic Pharmacist Assistant qualification (essential).
  • Previous experience in a call center environment (advantageous).
  • Strong communication skills, with a focus on empathetic patient care.
  • Proficiency in patient management systems and general computer literacy.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Knowledge of pharmaceutical guidelines and drug safety.
 
ATTRIBUTES:
  • Detail-oriented and organised.
  • Patient, compassionate, and capable of building rapport with patients over the phone.
  • A proactive team player with a willingness to learn.

+ 27 (0) 21 741 0400