Datafin

Key Account Manager (JHB)

Media/Marketing/Sales
Johannesburg – Gauteng

ENVIRONMENT:
SERVE as the overall custodian of all Managed Services & Project Services while supporting business and protecting the company’s reputation as the next highly strategic Key Account Manager sought by a Joburg IT Managed Service Provider. You will interact with existing clients, gain referrals from them and form strong trust relationships that open doors and close deals. You will maintain an extensive knowledge of current market conditions, contending offerings and current penetration of services and solutions. The ideal candidate must have Matric/Grade 12, a suitable Degree/Diploma such as a Business Management Diploma, ITIL Foundation Certificate or relevant technology qualification, have 8-10 years in Service Delivery Management working with technical teams & 3+ years of experience in customer relations. MUST have Microsoft knowledge of administering their portals and running Microsoft sales campaigns.
 
DUTIES:
Client Satisfaction –
  • Outcome of client overview.
  • Client satisfaction and provide feedback on improvement of our managed services, how likely a current client would refer our services.
  • Identify client cancellation risk and what action is required to improve client retention.
  • Record all client complaints and resolutions.
  • Measurement of client churn.
 
Client Procurement & Project Revenue –
  • Report on planned project and procurement for current client base.
  • Report on revenue generated by client project and procurement requests.
 
Microsoft Marketing & Sales –
  • Report on all interaction with Microsoft and all administrative responsibilities.
  • Manage campaigns with Microsoft.
  • Keep all Microsoft portals up to date.
 
Technical Team Interaction –
  • Report on accuracy and promptness of technical team timekeeping both in terms of managed services and projects.
  • Recommend and develop improvements to how sales, administration and technical interact with clients and one another.
 
Learning & Growth –
  • Ability to lead and manage employees.
  • Company and vendor aligned education and knowledge growth plan.
 
REQUIREMENTS:
Qualifications –
  • Matric / Grade 12.
  • Relevant Degree or Diploma.
  • Business Management Diploma, ITIL Foundation Certificate or relevant technology qualification or relevant experience.
 
Experience/Skills –
  • A minimum 8-10 years in Service Delivery Management working with technical teams.
  • You will have 3+ years of experience in customer relations.
  • Proven track record of successful Service Delivery Operations Management.
  • Proficiency in Microsoft Office.
  • MUST have Microsoft knowledge of administering their portals and running Microsoft sales campaigns.
  • Motor vehicle.
  • Cell phone.
 
ATTRIBUTES:
  • Strong leadership and organisational skills.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask.
  • Exceptional customer service skills.
  • Strong listening and sales skills.
  • Agility to respond to new situations by modifying your performance and adopting new skills and abilities.
  • Able to act as a trusted advisor in addressing customer’s business needs.