Junior Network Engineer (Northern Cape)

IT – Support
Kimberley – Northern Cape

AN ambitious and strong technical Junior Network Engineer is sought by a dynamic Internet Service & Network Specialist to join its team in the Northern Cape. Your core focus will be on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to customers. Your support functions will extend from testing and troubleshooting problems to regular maintenance. The ideal candidate must have Matric/Grade 12, an IT tertiary qualification, be CCNA Certified or have an equivalent certification with at least 1+ years’ experience delivering Network Security Services in a customer environment, be proficient with FortiGate, ITIL, have an awareness to strict IT policies, Customer Service & SLA Service Delivery experience and possess a valid Driver’s Licence and own reliable vehicle.
  • Implementation, maintenance, monitoring and management of network security infrastructure and capability (hardware and software solutions).
  • Analyse and solve common and (some) complex network problems through reasoning, troubleshooting and innovative thinking.
  • Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager and Network Security Operations Manager.
  • Create and update documentation related to installation procedures and troubleshooting of network incidents.
  • Maintain record via timely updates to ITSM, including accurate information pertaining to actions taken, resolution description and resolution date/time.
  • Liaise with 3rd party vendors to resolve escalated incidents, problems, and queries
  • Maintain service and quality levels according to of the company business standards, processes, and procedures.
  • Communicate oral or written feedback and technical information to all levels of end-users and customer IT management.
  • Resolve all incidents and fulfils all service requests within contracted SLA’s.
Qualifications –
  • Matric or Grade 12 essential.
  • Tertiary IT qualification.
  • CCNA or equivalent.
Experience/Skills –
  • At least 1+ years’ experience delivering Network Security Services in a customer environment.
  • FortiGate or equivalent.
  • ITIL.
  • Awareness to strict IT policies.
  • Customer Service and SLA Service Delivery.
  • Valid Driver’s License and own reliable vehicle.
  • Excellent communication and interpersonal skills. 
  • Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind internal and external HR and IT policies in place.