Junior Integration Engineer

Cape Town – Western Cape ~ Johannesburg – Gauteng ~ Durban – KwaZulu Natal ~ Remote

This USA based Company uses a modern data automation and integration platform that enables enterprises to iterate faster by unlocking and optimizing data across multiple services and systems. They are seeking a Technical Customer Analyst who will be responsible for building positive relationships with a client after a contract has been signed. This role will be responsible for coordinating and solving any issues that a client experiences as well as managing client expectations. The role will also require proactive outreach to clients based on solution monitoring and assigned expansion strategies. The role also requires a firm technical understanding of integration mechanisms and serviceorientated architecture. Comfort with data is essential. A component of this role will also include solution engineering tasks for targeted and wrapped solutions. This includes, but not limited to, the Insurance Sector with the United States of America.
  • Continuous relationship building with existing client base.
  • Acting upon and solving any requirements or problems clients may have within a timely manner.
  • Collaborate closely with other departments for solution and product enhancement for clients.
  • Assist with product training of client users.
  • Proactive outreach to existing clients on solution utilisation and expansion based on strategy provided by the Technical Customer Analyst.
  • Monitor performance metrics of solutions and proactively address.
  • Assist with implementations where necessary.
  • Assist with project management where necessary.
  • Update and maintain a knowledge base (knowledge articles) for faster resolution times on known issues.
  • Assist with the development of targeted solutions. This includes, but is not limited to:
      • Conduct client discovery calls with sales representatives and system custodians.
      • Collaborate and strategize closely with the customer success and sales team to
      • create productised solutions.
      • Development and maintenance of targeted solutions.
      • Testing of solutions.
      • Proactive outreach to existing clients on solution utilisation.
  • Min 2 years’ experience in a customer analyst / engagement role.
  • Min 2 years’ experience in support helpdesk ticketing system and adhering to defined SLAs.
  • Min 1 year knowledge and experience in Service-Orientated Architecture (SOAP, REST,
  • Min 1 year competency in T-SQL. Understanding of reading and writing SQL queries and stored procedures.
  • Min 1 year experience with Javascript or a similar programming language.
  • ERP and CRM experience – Good understanding of how various ERP’s and CRM systems work – Salesforce, SAP, Oracle, etc. will be beneficial.
  • Strong problem-solving abilities.
  • Able to work remotely.
  • IT related tertiary qualification highly advantageous.
  • Experience in project management highly advantageous.
  • Experience in cloud platforms such as AWS and Azure will be beneficial.
  • Excellent communication skills (written and verbal).
  • Self-manager and goal driven.
  • Proven problem-solving ability.
  • Customer empathy.
  • Work effectively in a team.
  • Ability to learn quickly.
Time management skills