Datafin

+ 27 (0) 21 741 0400 + 27 (0) 21 741 0400   CAREERS@DATAFIN.COM

Looking for staff? OR View Vacancies

Junior Engineer (Windows Server/Linux)

IT – Support
Cape Town – Western Cape

ENVIRONMENT:
AN ambitious Junior Engineer with a passion for all things Tech and strong customer service orientation is sought by a fast-paced Specialist in End-to-end IT Management and Consultative IT Services to join its team. Your KPAs will including compiling advanced reports, planning and performing special investigations based on customer requirements with advanced identification, analysis and resolution of technical problems. The ideal candidate must have Matric/Grade 12 with a suitable IT Degree/National Diploma and 1-2 years work experience as a Network Operator  including experience with Windows Server or Linux (Ubuntu/Redhat) operating systems, Network IP Addressing and Subnetting and will also require prior client facing experience.
 
DUTIES:
Key Performance Areas –
  • Compilation of advanced reports.
  • Analysis and interpretation of information from management systems to identify areas of possible improvement and risk.
  • Plan and perform special investigations based on customer requirements.
  • Technical training and support of customers on management systems and/or areas of specialization.
  • Provide consultation on the use of “Information about IT” to improve or optimize IT environments.
  • Monitoring and configuration of business impact and other composite relationships.
  • Advanced identification, analysis and resolution of technical problems.
  • Independent completion of tasks, presentation of reports and making recommendations to clients.
  • Info of management systems analysed, interpreted to identify areas of possible improvement or risk.
 
Testing –
  • Release note of all changes, new functions and bugs compiled.
  • Request ticket updated according to status.
  • All relevant code for specific patch/release/hot fix in respective directories.
  • System tested holistically.
  • Implement patch/release/hot fix to client according to maintenance slot.
 
Audits –
  • Audits planned and performed based on customer requirements.
  • Feedback on findings provided to client.
  • Data of findings analysed and interpreted.
  • Data presented to client.
 
Special Investigations –
  • Special Investigations planned and performed based on customer requirements.
  • Feedback on findings provided to client.
  • Data of findings analysed and interpreted.
  • Possible solutions proposed.
 
Operations –
  • All requests logged and assigned via RT acted on and updated.
  • Monitoring and configuration of business impact and other composite relationships.
  • All requests logged and assigned via RT acted on and updated.
  • Constant monitoring of client infrastructure ensured.
  • System Administration tasks performed.
  • Database of monitored objects maintained.
  • Technical training and support of customers on management systems and/or areas of specialization.
  • Provide consultation on the use of “Information about IT” to improve or optimize IT environments.
  • Independent completion of tasks, presentation of reports and making recommendations to clients.
  • Health check alerts actioned.
  • Ensure project is delivered as per SLA.
  • Encourage all participants to take an active role in the project.
  • Ensure participants have a clear understanding of what they need to complete and when.
  • Monitor progress and manage risks to and recovery of any schedule slippages.
  • Point of contact for members wishing to join and participate in the project.
  • Organise any necessary meetings to progress teamwork (weekly, daily, or ad-hoc as appropriate).
  • Project pre-migration sheet (custom).
  • Project pre-migration data capturing.
  • Project Migration audit (following day according to checklists).
  • Project Checklist delivery.
  • Project Post-Migration data capturing and reporting.
  • Client & co-ordinating company liaison on email/group.
  • Troubleshooting if required.
  • A knowledge of how the project works, who to escalate to, etc.
  • Project Executive overview report.
  • Monthly network health report for the data centre.
  • Daily change meeting (8AM) – updates on sites planned/completed/postponed/decommissioned/cancelled.
  • Client alignment meetings.
  • Standby support for project coordination.
  • Possible overtime as migrations happens in the evening, and there are daily deliverables.
  • Understanding top talkers /voice classes and the reporting thereof.
  • TruView auditing and configuration for Project sites.
  • Sintelligent migration processes.
  • Netscout migration processes.
  • How- to documentation creation.
 
REQUIREMENTS:
Qualifications –
  • Grade 12 (NSC) / Matric.
  • Relevant IT Degree or National Diploma.
 
Experience/Skills –
1-2 Years work experience in the following:-
  • As a Network Operator.
  • Windows Server or Linux (Ubuntu/Redhat) operating systems.
  • Network IP Addressing and Subnetting.
  • Previous client facing experience needed.
 
ATTRIBUTES:
  • High degree of aptitude in the IT environment.
  • Entrepreneurial initiative (self-starter).
  • Excellent client relationship building skills.
  • Strong customer service orientation.
  • Attention to detail.
  • Good analytical, problem solving and report writing skills.
  • Presentation and communication skills.
  • Strong team orientation.