IT Technician

IT – Support
Cape Town – Western Cape

PROVIDE remote & onsite critical support while maintaining client infrastructure, last mile ISP equipment and Telephony services for both internal & external stakeholders as the next IT Technician sought by a provider of dynamic Internet Solutions. Your role will also include Password & Identity Management, performing callouts and toolbox checks, server room facility checks and installing and maintaining all remote mile network hardware – Ubiquity, Cambium, Ligo Wave, Mikrotik and Huawei. The ideal candidate must have Matric/Grade 12 or equivalent and preferably have A+/N+/MCTS/Linux+ or LPIC 1 and 2 Certifications with strong networking and troubleshooting skills with experience with TCP/IP.
  • Assist IT Technicians and IT Interns with support on Products and Services.
  • User creation based on ticketing system.
  • Manage tickets and reporting.
  • Assist all staff with remote system administration.
  • Password and Identity Management.
  • Perform call outs to client sites.
  • Perform toolbox checks and stock management.
  • Perform biweekly server room facility checks of all internal and external client sites.
  • Manage, monitor, and troubleshoot the infrastructure environment from Zabbix and eSight.
  • Network Installation based on designs and architecture provided.
  • Maintain network standards at all sites – Wireless, fibre and copper networks.
  • Project Management.
  • Ensure project tasks are up to date and completed within the given time period.
  • VoIP installation and support where required by IT Engineers
  • Give thorough feedback to customers.
  • Install and maintain all remote mile network hardware –
    • Ubiquity
    • Cambium
    • Ligo Wave
    • Mikrotik
    • Huawei
  • Manage stakeholder relationships and maintenance needs (e.g., Certificates).
  • Document all tasks and duties on the internal Wiki.
  • Matric/Grade 12 or equivalent Certificate essential.
  • Postgraduate qualification preferable. Relevant qualification (A+, N+, MCTS, Linux+/LPIC 1 and 2) advantageous. 
  • Excellent networking implementation and troubleshooting skills (TCP/IP).