IT Technician

IT – Support
Cape Town – Western Cape

One of Africa’s leading academic resource suppliers who ensures that all students in the continent have access to essential educational materials, is seeking an IT Technician (all-rounder) to join their Tygervalley based team.  The suitable candidate must be in possession of a recognised IT qualification or equivalent. Relevant experience of at least 3 years, and an MCSE, A+, N+ or other certifications would be advantageous.
  • Resolve incidents on-site and remotely.
  • Load, Setup and Customize software/hardware and install PC’s, Printers, and peripherals.
  • Hardware & Software fault diagnoses and problem solving on PC’s Printers and peripherals.
  • Fault diagnosis and problem solving on LAN (Ethernet).
  • Load, setup and provide administrative support on All MS Windows platforms.
  • Roll out Hardware and Software.
  • Participate in IT projects.
  • General Back-Office System Administration, including creating new users and various accounts.
  • General Desktop Support and Back-Office System Support to head office – and to branch users such as Email support, etc.
  • Setting up of PC’s, POS equipment and the support thereof.
  • Adhere to internal Administration & Operational processes (Timesheets / SOP updating and creating new).
  • Participate as part of a team and individually.
  • Available to work after-hours if required.
  • 3 Years’ Experience in the IT industry. (Desktop & Server Support)
  • Experience in building, fixing and installation of desktops and laptops.
  • Knowledge and Implementation of Desktop Hardware, Software (Microsoft Products), ALL MS Windows operating systems including server operating systems.
  • Knowledge of Anti-Virus products.  
  • Peripheral installations and fault diagnosis.
  • Knowledge of LAN cabling and topology (Ethernet).
  • Solid work experience as a Desktop / Server & LAN field technician.
  • Able to handle Administration, Backups, and Scripting.
  • An attitude geared towards customer service, problem solving, and the willingness to take on a diverse set of challenges is preferred.
  • Previous experience in a retail systems environment is a strong recommendation.
  • Presentable with strong people skills
  • Must be well organised, have good oral and written communication skills, leadership skills and a commitment to customer service.
  • Self-motivated with the ability to work with minimal direction.  
  • Ability to handle confidential matters, set priorities, work well under pressure with attention to detail.