IT Support Technician

IT – Support
Cape Town – Western Cape

DELIVER remote helpdesk application and desktop support while also ensuring onsite end-user, application and infrastructure support as the next IT Support Technician sought by a provider of cutting-edge Managed IT Services. The ideal candidate will require a suitable IT qualification or relevant work experience with an A+/N+ or other suitable Certification. You must have 2+ years’ work experience with Windows desktop, Endpoint devices (laptops, smartphones, etc.) & Microsoft product suite. You will also need experience working with and supporting end-users and be proficient with Active Directory, Microsoft Exchange and Office 365.
  • Ensure on-site end-user, application, and infrastructure support.
  • Deliver remote helpdesk application and desktop support.
  • Provide on-site server and networking support.
  • Proactively identify and implement new technologies to benefit the business and the user experience.
  • Ad hoc duties and projects as the role and business develops.
  • Relevant tertiary qualification in Information Technology or relevant work experience.
  • A+; N+; other relevant Certifications.
  • 2+ Years’ experience and working knowledge Windows desktop.
  • 2+ Years’ work experience with Endpoint devices (laptops, smartphones, etc.).
  • 2+ Years’ work experience with Microsoft product suite.
  • Experience working with and supporting end-users.
  • Experience with Active Directory, Microsoft Exchange, and Office 365.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaborate effectively within a team.
Advantageous –
  • Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
  • Effective interpersonal skills.
  • Being able to work under pressure situations.
  • Ability to adapt to work effectively with different personalities.
  • Effective analytical skills.
  • Work effectively as part of a team. 
  • Able to learn new technologies quickly.