IT Support Technician (6-Month Contract)

IT – Support
Cape Town – Western Cape

PROVIDE both critical infrastructure and end-user support as your strong technical expertise is sought by a cutting-edge FinTech company seeking an IT Support Technician to fill a 6-month contract role. You will monitor Active Directory, Exchange, VMware and SQL infrastructure; identify bottlenecks and/or single-points-of-failure while deploying database change scripts and ensuring security patches & upgrades are applied and kept updated. Applicants will require a Bachelor’s Degree in Engineering/Computer Science or similar discipline with Certifications in MCSE/MCDBA & CCNA/CCNP. You will also need 12+ years’ SME support experience and 12 years’ experience in the following: Windows 10/11, Windows Server, Active Directory, Exchange, SQL, Cisco/HP, Dell, Veeam, VMware 6/7 (ESX), etc.
  • Provide General Desktop Support.
  • Monitor Active Directory, Exchange, VMware and SQL infrastructure.
  • Continually review the IT software/hardware infrastructure to ensure robustness and efficiency.
  • Diagnose and resolve technical issues.
  • Investigate and implement automated processes.
  • Identify system/service bottlenecks and/or single-points-of-failure and develop solutions to overcome them.
  • Manage backups and tape rotation (Veeam).
  • Exchange Server mailbox maintenance.
  • Monitor support queue that consists largely of end-user fault calls.
  • Identify and ensure technology assets are documented and mapped out correctly.
  • Ensure maintenance schedules are maintained and contribute to the overall health of the system.
  • Troubleshoot SQL Server service outages as they occur.
  • Deploy database change scripts:
  • Liaise with all company personal regarding IT issues.
  • Setup and configure new laptops/desktops.
  • Ensure security patches and upgrades are applied and kept up to date.
  • Complete internal user moves including phones.
  • Install and configure systems and applications in support of daily operations.
Qualifications –
  • Bachelor’s Degree in Engineering, Computer Science, Systems Analysis, or a related study.
  • Certification in Microsoft Technologies (MCSE / MCDBA).
  • Certification in Networking Technologies (CCNA / CCNP).
Experience/Skills –
  • 12+Year’s SME support experience.
  • Minimum 12 years working experience with the following technologies are required –
    • Windows 10/11 Administration.
    • Windows Server (2012/2022) Administration.
    • Active Directory (2012/2022) and Group Policy Administration.
    • Exchange (2016/Online) Administration.
    • SQL 2012/2019 (Maintenance).
    • VMware 6/7 (ESX) Administration.
    • Switch & Router Configurations (Cisco / HP).
    • Scripting languages (PowerShell).
    • Experience supporting applications based on .NET/SQL/Visual Studio.
    • Server Hardware (Dell).
    • Backup Software (Veeam).
  • Ability to evaluate controls and adhere to controlled technical development lifecycle and ITSM processes.
  • Thorough understanding and appreciation of enterprise foundation processes (Patch/Backup/Asset/Security Management).
  • Ability to identify and manage technical risks.
  • Cybersecurity awareness and working understanding.
Advantageous –
  • Competencies in cloud services including M365 / Azure.
  • ITIL exposure.
  • Experience working in a Financial Services environment.
  • Fast and effective problem resolution.
  • Good communication skills and teamwork. 
  • Must have own transport.