IT Support Engineer
IT – Support
Cape Town – Western Cape
ENVIRONMENT:
A prominent outsourcing company in the BPO sector, renowned for delivering exceptional service and innovative solutions to their clients, is seeking a skilled and motivated Tier 2 IT Engineer to join their dynamic team. In this role, you will play a crucial part in maintaining and enhancing their IT infrastructure. Your responsibilities will include diagnosing and resolving technical issues, supporting end-users, and collaborating with other IT professionals to ensure seamless operations.
DUTIES:
- Provide advanced technical support to resolve IT issues escalated from Tier 1 support.
- Troubleshoot and resolve hardware and software problems.
- Manage and maintain IT systems, including servers, networks, and applications.
- Perform system upgrades, patches, and backups.
- Assist in the implementation and deployment of new technologies and solutions.
- Monitor system performance and security and take proactive measures to ensure stability and safety.
- Document and update IT procedures and knowledge base articles.
- Collaborate with other IT team members and departments to provide seamless support and service.
- Train and mentor Tier 1 support staff.
REQUIREMENTS:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 3-5 years of experience in an IT support role.
- Strong knowledge of Windows and Linux operating systems.
- Experience with network protocols, hardware, and configurations.
- Familiarity with cloud services.
- Proficiency in troubleshooting and problem solving.
- Relevant certifications (e.g., A+, CompTIA A+, Network+, Microsoft Certified: Azure Administrator)
ATTRIBUTES:
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.