IT Account Manager (CPT/JHB)

Cape Town – Western Cape ~ Johannesburg – Gauteng

BE responsible for the acquisition, growth, and management of new accounts as well as expanding relationship with an existing client base as the next ambitious IT Account Manager sought by a dynamic Internet Service & Network Specialist. Your role will entail generating new business through cold calls, leads, upselling, cross-selling, improvements and renewals – ensuring to grow and maintain a healthy sales pipeline. You must have Matric/Grade 12 and knowledge & experience selling the following: WAN mediums, technologies & topologies – Fibre, Wireless, LTE, VSAT, VPN, MPLS, SD-WAN, Point to Point, Hub and Spoke, Full Mesh and Dual-homed. The ideal candidate must be able to exhibit a fundamental understanding of Cloud services – experience in selling Cloud services preferred.
  • Serve as point of contact for all client account management matters.
  • Generate new business – Includes cold-calling, generating leads and opportunity management.
  • Develop new business with existing clients – Includes upselling, cross-selling, improvements, and renewals.
  • Build and maintain strong, long-lasting client relationships.
  • Develop trusted advisor relationships with key accounts and stakeholders.
  • Forecast and track key account metrics.
  • Grow and maintain healthy sales pipeline.
  • Liaise with Pre-sales to produce accurate quotations and solution proposals.
  • Liaise with Project Management to ensure projects and installations are done correctly within set time frames.
  • Manage the entire sales process from lead, pre-sales, iterations, and closure.
  • Forecasting accuracy.
  • Customer Service Orientation.
  • Participate in product, process and/or sales training in order to provide effective technical services solutions to clients.
  • Matric or Grade 12 Essential.
  • Tertiary qualification and/or a relevant Degree/Diploma will be an advantage.
  • Knowledge and experience in selling –
  • WAN mediums – Fibre, Wireless, LTE, VSAT.
  • WAN technologies – VPN, MPLS, SD-WAN.
  • WAN topologies – Point to Point, Hub and Spoke, Full Mesh, Dual-homed.
  • Internet Services – Must understand contention.
  • Voice over IP services.
  • Must exhibit fundamental understanding of Cloud services – experience in selling Cloud services preferred.
  • Valid Driver’s Licence and own reliable vehicle.
  • Highly motivated and professional with excellent communication skills, highly confident and goal oriented.
  • Must show keen interest of perpetual learning to keep skills relevant and effective – Sales and technology online training, book reading etc.
  • Ability to communicate and articulate solution components and options with C-level management.