Datafin

IT Account Manager (CPT/JHB)

Media/Marketing/Sales
Cape Town – Western Cape ~ Johannesburg – Gauteng

ENVIRONMENT:
BE responsible for the acquisition, growth, and management of new accounts as well as expanding relationship with an existing client base as the next ambitious IT Account Manager sought by a dynamic Internet Service & Network Specialist. Your role will entail generating new business through cold calls, leads, upselling, cross-selling, improvements and renewals – ensuring to grow and maintain a healthy sales pipeline. You must have Matric/Grade 12 and knowledge & experience selling the following: WAN mediums, technologies & topologies – Fibre, Wireless, LTE, VSAT, VPN, MPLS, SD-WAN, Point to Point, Hub and Spoke, Full Mesh and Dual-homed. The ideal candidate must be able to exhibit a fundamental understanding of Cloud services – experience in selling Cloud services preferred.
 
DUTIES:
  • Serve as point of contact for all client account management matters.
  • Generate new business – Includes cold-calling, generating leads and opportunity management.
  • Develop new business with existing clients – Includes upselling, cross-selling, improvements, and renewals.
  • Build and maintain strong, long-lasting client relationships.
  • Develop trusted advisor relationships with key accounts and stakeholders.
  • Forecast and track key account metrics.
  • Grow and maintain healthy sales pipeline.
  • Liaise with Pre-sales to produce accurate quotations and solution proposals.
  • Liaise with Project Management to ensure projects and installations are done correctly within set time frames.
  • Manage the entire sales process from lead, pre-sales, iterations, and closure.
  • Forecasting accuracy.
  • Customer Service Orientation.
  • Participate in product, process and/or sales training in order to provide effective technical services solutions to clients.
 
REQUIREMENTS:
  • Matric or Grade 12 Essential.
  • Tertiary qualification and/or a relevant Degree/Diploma will be an advantage.
  • Knowledge and experience in selling –
  • WAN mediums – Fibre, Wireless, LTE, VSAT.
  • WAN technologies – VPN, MPLS, SD-WAN.
  • WAN topologies – Point to Point, Hub and Spoke, Full Mesh, Dual-homed.
  • Internet Services – Must understand contention.
  • Voice over IP services.
  • Must exhibit fundamental understanding of Cloud services – experience in selling Cloud services preferred.
  • Valid Driver’s Licence and own reliable vehicle.
 
ATTRIBUTES:
  • Highly motivated and professional with excellent communication skills, highly confident and goal oriented.
  • Must show keen interest of perpetual learning to keep skills relevant and effective – Sales and technology online training, book reading etc.
  • Ability to communicate and articulate solution components and options with C-level management.