Intelligence Automation – Business Analyst

IT – Analyst, Data Management
Cape Town – Western Cape

A boutique company in the fields of Intelligent Automation (IA), Digitization, Virtual agents, and Low code solutions, is seeking Intelligence Automation – Business Analysts who will be working with the Robotics Process Automation (RPA) technology team and key stakeholders to identify, assess and create automated solutions for the business. The role is a key link between the technical team. The role will analyze and document complex business processes (AS-IS and TO-BE) for targeted processes.  The Business Analyst works with cross-functional teams and business units to understand, challenge, and provide thought leadership on a strategy to achieve the company’s goals through business and technology transformation. You must have a bachelor’s degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields.
  • Partner with the Business Process Owner (s) and Process execution team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements.
  • Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams.
  • Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects.
  • Work with Businesses to perform value analysis (ROI) for the processes.
  • Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements.
  • Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes.
  • Identify and document best practices for ongoing RPA adoption.
  • Facilitate sessions with stakeholders to drive out requirements.
  • Consider change management implications for the implementation of new RPA processes.
  • Deliver key business analysis artifacts, using best practices and tools, for the design, solution, and execution of medium and large projects.
  • Document and diagram the existing environment and dataflows.
  • Gather non-functional requirements such as security, capacity performance and availability.
  • Act as a liaison between business and technical resources.
  • Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
  • Define configuration specifications and business analysis requirements.
  • Conduct Process diagnostics & opportunity identification.
  • Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA).
  • Help design, document, and maintain system processes.
  • Creating Business Case and ROI which can be submitted for review and approvals.
  • Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields.
  • Strong effective working relationships with team members, stakeholders, and management
  • Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
  • Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation, and continuous improvement.
  • Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence.
  • Understand the needs of and support a company with global operations.
  • Ability to translate requirements into processes and controls.
  • Strong analytical skills, coupled with a logical, disciplined, and structured approach to documentation and procedures.
  • Experience of working on major projects.
  • Experience/knowledge of a range of technology platforms and solutions.
  • Work with individuals to understand and build detailed process maps and business requirements documents.
  • Ability to rapidly grasp processes and identify potential RPA solutions.
  • Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents.
  • Willingness to learn and become an expert in RPA and other Intelligent Automation solutions.
  • Experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams.
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Desirable Knowledge and Skills:
    • Experience in analysing data to draw business-relevant conclusions.
    • Experience writing simple SQL queries for data analysis.
    • Experience in User Acceptance Testing bringing business users into the test phase.
    • Flexible and dynamic personality.
    • Excellent spoken and written communication.
    • Assertive and confident in raising action points with senior individuals.
    • A team player that is willing to learn and adapt in a high pace delivery environment.
Demonstrate strong collaboration across all levels of the organization.