Hotel Deputy General Manager

Cape Town – Western Cape

Our client, located just outside Franschhoek, seeks an exceptional Deputy Hotel GM with a passion for managing all hotel aspects, including additional food and beverage duties. The ideal candidate should be an experienced, professional, and driven individual with excellent interpersonal and administrative skills. A hospitality degree, and a minimum of five years’ experience in the food and beverage industry, are required.
  • Assisting the Hotel GM to manage the overall day-to-day hotel operations, as well as the food and beverage outlets on the farm.
  • Assist the Hotel GM to manage sales and marketing, housekeeping, front desk (including all reception and
  • concierge staff and operations), food and beverage, Chef/kitchen, leisure, human resources, accounts, and other aspects as required.
  • Adhere to agreed budgets and maintain applicable quality standards and records.
  • Quality control of all aspects, including hygiene and health and safety.
  • Meet your targets and those of the hotel.
  • Contribute to the training and development of the hotel team.
  • Adhere to statutory obligations and agreed-upon quality and best-practice guidelines.
  • Train the hotel team to confidently resolve customer queries.
  • Manage customers’ expectations, and deal with and resolve all queries.
  • A hospitality degree.
  • Minimum of five years’ experience in the Food and Beverage Industry.
  • Experience in managing more than one restaurant simultaneously will be advantageous.
  • Good understanding of management principles and proven experience of working in the hotel industry.
  • Excellent leadership skills, with the ability to assist in motivating and developing a hotel service team.
  • Genuine desire to serve the needs of customers, with a strong personal responsibility for achieving customer satisfaction.
  • Proven project management skills.
  • Fluent in Afrikaans and English.
  • Attention to detail.
  • Excellent leadership skills.
  • Excellent analytical, interpersonal, organisational, and communication skills.
  • Good conflict management and problem-solving skills.
  • Integrity and honesty.
  • Ability to work under pressure.