Delivery Manager (Remote)
A global provider of innovative Digital Transformation Solutions seeks a pragmatic Delivery Manager to manage and maximise all the resources, people and technology, to deliver the goals of existing and future clients. As the Delivery Manager you will utilise a variety of Project Management approaches, but the heart of your approach is Lean and Agile. The ideal candidate will be passionate about working with customers to help them deliver value to their users, demonstrable experience of consistently delivery amazing digital products and services & a real knowledge and confidence to able to apply a wide variety of Delivery methodologies.
- A love of working with customers helping them deliver value to their users either internal or external.
- Demonstrable experience of consistently delivering amazing digital products and services through guiding, empowering and mentoring expert Delivery teams.
- An empathy for client situations that are not always perfect with the proactiveness and confidence to adapt to the situation to deliver real value whatever the weather!
- A real knowledge and confidence to able to apply a wide variety of Delivery methodologies.
- Fundamentally you will accept and embrace the inevitability of change. Seeking not to manage risk through prevention but instead create opportunity through fluidity.
Communication – You can mediate between people and mend relationships, communicating with people at all levels. You know how to successfully react, negotiate, and respond to challenges. You can manage team and stakeholder expectations and facilitate discussions of risk and complexity even within constrained timescales. You can speak to and represent the community to large audiences inside and outside of the business.
Agile and Lean practices – You possess a huge appetite for learning, with detailed practical and theoretical knowledge on a wide range of Agile and Lean tools and techniques. You are a recognised expert who can articulate and advocate for these tools and techniques with an ability to coach within and outside of your team. You can innovate and adapt novel ways of working and you are engaged in the wider Agile community, so you remain at the leading edge of evolving practice in the field.
Planning – You know how to lead a continual planning process in a very complex environment. You can plan beyond product development & delivery, and plan within fluid scenarios and horizons. You can recognise, limit, and eliminate dependencies across time, teams, and services and coordinate delivery effort. You can effectively communicate uncertainty and intent and align all parties to a unified objective.
Maintaining delivery momentum – You know how to optimise the delivery flow of teams. You proactively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. You enable teams to create the sustainable pace and self-governance to deliver the right thing at the right time in the right way.
Life-cycle perspective – You can make and justify decisions characterised by high levels of uncertainty, impact and complexity. You can make effective judgments on the right tools for the right context and ensure that working practices are adapted over time to achieve effective delivery. You can recognise and make appropriate adjustments across the life cycle of a product from conception to obsolescence. You are able to work with other agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project. You effectively prioritise business value to focus attention on what needs to be done and avoid what does not.
Flow Management – You can establish an observable feedback loop for teams; you can take responsibility for the shaping, translation, and measurement of the flow of work (predictability and “when will it be done”) and ensure this relates to practical business and user needs. You can ensure the team has a situational awareness of work and priorities across the team. You can recognise when it is right to move forward and when it is right to stop.
Organisational & Process Design – You know how to create flexible organisational structures, relationships and business processes to achieve short and long-term organisational outcomes. You understand how to effect behavioural change through manipulation of the socio-technical system constraints. You can identify and challenge process weaknesses and accelerate the organisational development cycle.
Team dynamics and collaboration – You can identify problems or issues in the team dynamic and rectify them. You can surface issues through agile health-checks with the team and provoke effective responses. You can engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the learning and motivation sticks. You understand the psychology of a team and have strong mediation skills. You can coach an organisation on team dynamics and conflict resolution. You can contribute to the assessment of other teams, providing guidance and support as they mature. You can influence and make lasting positive cultural changes to the team, to the client, and to the company.