Contract Manager (RFQ & Tenders) (CPT)
Finance/Admin
Cape Town – Western Cape
ENVIRONMENT:
BE directly responsible for managing the end-to-end vendor renewal process for customers as the next Contract Manager sought by a dynamic Internet Service & Network Specialist. This will include ensuring timely and accurate renewals, addressing customer inquiries, and identifying opportunities for upselling or cross-selling. Applicants must have Matric/Grade 12, at least 5+ years’ work experience in a similar role in the IT industry with a solid understanding of RFQ and tender processes, contracts, purchase orders and billing. You also need experience working on Vendor tools/portals and understand enterprise infrastructure products and be willing to learn and understand basic technical aspects of the products.
DUTIES:
Manage Renewals –
- Prepare and issue high volumes of accurate support renewal quotes to customers with a minimum of 90 days before expiration or as per customer/account manager requirements.
- Oversee the process until activation while handling customer queries and internal queries.
Manage contracts –
- Ensure contracts sold are activated and quality checks are completed.
Customer Interaction –
- Collaborate with Sales and Customer Service teams to address customer inquiries and concerns regarding renewals.
Record Keeping –
- Maintain accurate and up-to-date records of support renewal and contract activities.
Negotiation –
- Negotiate pricing with vendors to secure renewal agreements.
REQUIREMENTS:
- Essential Must have Matric or Grade 12.
- 5+ Years’ experience in a similar role in the IT industry.
- Understanding of RFQ and tender processes.
- Good understanding of contracts, purchase orders and billing.
- Experience working on Vendor tools/portals.
- Understand enterprise infrastructure products and be willing to learn and understand basic technical aspects of the products.
- Work with large amounts of data in a structured manner to gather and execute on information.
- Strong customer services skills.
- Strong computer skills. (MS Office).
Advantageous –
- 2-Year IT Diploma or equivalent a bonus.
- ITIL Awareness.
- Experience with HPE.
ATTRIBUTES:
- Must have worked closely with customers (internal and external) and vendors alike.
- Have a hunger to continually learn and upskill.
- Very high attention to detail and accuracy with multitasking a key requirement for success in this role.
- Outstanding time management skills and ability to prioritize opportunities to ensure effective and timely follow-up.
- Ability to build and maintain strong relationships with all stakeholders.
- Effective use of customer information, sales resources and database to maximize productivity.
- Strong communication and interpersonal skills with a positive attitude.
- Ability to work under constant pressure and be able to meet tight deadlines.
- Self-managed and be able to work independently.
- Work in structured and organized fashion to achieve goals.
- Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.