Community Manager (JHB Hybrid)
Johannesburg – Gauteng
A dynamic Tech Company seeks a forward-thinking & solutions-driven Community Manager who will play a crucial role in fostering a positive and thriving community around a brand, product, service, or organisation. You will often serve as the face of the business within the community and serve as a bridge between the organisation and its members, helping to create a positive and supportive environment. You will be expected to generate relevant and engaging content (e.g., blog posts, social media updates, newsletters), plan and execute community-driven initiatives and projects while developing and implementing strategies to build and grow a vibrant and engaged community. You will require a suitable Degree, have 2-3 year’s relevant work experience including proficiency in social media platforms and community management tools, content creation and marketing skills, data analysis and reporting skills and Project Management and Event Planning experience.
Community Building –
- Develop and implement strategies to build and grow a vibrant and engaged community.
- Identify and target key community segments and stakeholders.
- Create and execute plans to attract new members and retain existing ones.
Engagement and Interaction –
- Act as the primary point of contact and communication for community members.
- Foster discussions, interactions, and collaborations within the community.
- Respond to inquiries, comments, and feedback in a timely and helpful manner.
Content Creation and Curation –
- Generate relevant and engaging content (e.g., blog posts, social media updates, newsletters) to share with the community.
- Curate and share valuable content from community members and other sources.
- Ensure content aligns with the community’s interests and goals.
Moderation and Community Guidelines –
- Develop and enforce community guidelines and rules.
- Monitor community discussions and address inappropriate or harmful behaviour.
- Mediate conflicts and maintain a respectful and inclusive atmosphere.
Feedback Collection and Analysis –
- Gather feedback from community members and convey it to relevant teams within the organisation.
- Use feedback to improve products, services, or community initiatives.
- Track key community metrics to measure engagement and satisfaction.
Advocacy and Ambassador Programs –
- Identify passionate and active community members who can serve as brand ambassadors.
- Develop and maintain relationships with advocates to promote the community and its goals.
- Encourage and recognise outstanding contributions within the community.
Event Planning and Management –
- Organise and promote events, webinars, or meetups to facilitate in-person or virtual interactions among community members.
- Plan and execute community-driven initiatives and projects.
Data and Analytics –
- Use data and analytics tools to track the growth and health of the community.
- Provide regular reports and insights to stakeholders on community performance.
Community Development Strategy –
- Collaborate with cross-functional teams to align community strategies with the organization’s goals and objectives.
- Continuously assess and refine the Community Development strategy based on evolving needs and trends.
- Relevant Degree.
- 2-3 Year’s relevant work experience.
- Excellent communication skills, both written and verbal.
- Strong interpersonal and relationship-building skills.
- Empathy and the ability to understand and address the needs and concerns of community members.
- Proficiency in social media platforms and community management tools.
- Content creation and marketing skills.
- Data analysis and reporting skills.
- Project Management and Event Planning experience.
- Knowledge of the industry or topic relevant to the community.
- Passion for the community’s mission and values.
- Creativity and the ability to come up with innovative engagement strategies.
- Proactive and self-motivated.
- Problem-solving and conflict-resolution skills.
- Patience and the ability to handle challenging situations calmly.
- Adaptability and a willingness to learn and stay updated on industry trends.